Service Coordinator II - Customer-Focused Dispatch & Admin

DuraServ; Coppell (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

DuraServ in Coppell, Texas is seeking a Service Coordinator II to organize service work orders for technicians and coordinate service solutions for customers, ensuring accurate, timely processing.

You will answer phones and emails, prepare service orders, dispatch calls, invoice work, collect payments, and maintain records, while collaborating with management to drive service quality and customer satisfaction.

Qualifications

• Excellent customer service and communication skills.
• Strong organizational abilities and attention to detail.
• Able to work effectively in a fast-paced environment.
• Proficiency with Microsoft Office and basic administrative workflows.

Responsibilities

• Answer phones and emails, providing support and direction for customer inquiries.
• Prepare service orders and enter calls in the system with accuracy and timeliness.
• Invoice service and maintenance work; post vendor invoices for Accounts Payable.
• Schedule and dispatch service calls to technicians.
• Order parts as needed and maintain related records.
• Process customer payments securely and promptly.

Skills

Customer service

Communication

Organization

Fast-paced environment

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

DuraServ in Coppell, Texas is seeking a Service Coordinator II to organize service work orders for technicians and coordinate service solutions for customers, ensuring accurate, timely processing.

You will answer phones and emails, prepare service orders, dispatch calls, invoice work, collect payments, and maintain records, while collaborating with management to drive service quality and customer satisfaction.