Service Coordinator II – Fire & Security Solutions

Pavion Corp; Chantilly (VA); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Comprehensive benefits package

Growth opportunities

Job summary

Pavion Corp is seeking a Service Coordinator II to join our integration business unit in Chantilly, VA. The role focuses on intake, scheduling, quoting, parts ordering, and cross-functional coordination to ensure high-quality service delivery and customer satisfaction.

The ideal candidate has a high school diploma, 1+ years in relationship management, and proficiency with Microsoft Office. Travel up to 20% is expected; a Bachelor's degree is preferred and can boost opportunities within our

Qualifications

• High school diploma
• Proficient in Microsoft Office Suite (Excel, Access, Word, PowerPoint, Outlook)
• 1+ years' experience in relationship and client management
• Strategic thinker with problem solving and results orientation
• Able to multi-task and work under tight deadlines
• Able to travel as needed, up to 20% of time

Responsibilities

• Handle intake, scheduling, service quoting, and parts ordering
• Coordinate field work and dispatch to proper personnel
• Provide updates in service portal and communicate status to customers
• Assist with billing, invoicing, and vendor communications
• Maintain customer satisfaction through timely follow-ups and updates
• Collaborate across departments to resolve issues and meet contractual obligations
• Update customer websites with service requests, findings, and quotes

Skills

Relationship management

Time management

Communication

Multi-tasking

Education

Bachelor's degree in business management or related

Tools

Microsoft Office

Job description

Pavion Corp is seeking a Service Coordinator II to join our integration business unit in Chantilly, VA. The role focuses on intake, scheduling, quoting, parts ordering, and cross-functional coordination to ensure high-quality service delivery and customer satisfaction.

The ideal candidate has a high school diploma, 1+ years in relationship management, and proficiency with Microsoft Office. Travel up to 20% is expected; a Bachelor's degree is preferred and can boost opportunities within our