Service Coordinator II: Customer Success & Dispatch

Firecom Inc; Ashland, Northern (VA, KY); Hybrid; USD 34,000 - 40,000; Full time

Job summary

Pavion is seeking a Service Coordinator II to join our integration business unit. You will manage intake, scheduling, quotes, parts, and coordination with field teams to ensure timely service delivery across our national client base.

This role requires strong communication, proficiency with Microsoft Office, and the ability to travel up to 20%. A high school diploma is required, with a Bachelor's preferred; you will work across departments to keep customers informed and ensure satisfaction.

Qualifications

• High school diploma.
• Proficient in Microsoft Office Suite (Excel, Access, Word, PowerPoint, Outlook).
• 1+ years’ experience in relationship and client management.
• Strategic thinker with problem-solving and results orientation.
• Able to travel up to 20% of time and coordinate multiple client needs.

Responsibilities

• Perform intake, scheduling, service quoting, part ordering, tech coordination.
• Handle incoming service requests via phone, email, or portal which result in a work order to be scheduled and dispatched.
• Provide updates within service portal and communicate order status to customers.
• Procure materials and replenish truck stock to support first-time fixes (MTTR).
• Coordinate with field teams and third-party sub-contractors to meet staffing requirements.
• Ensure on-time completion of maintenance and inspection tickets.
• Maintain high levels of customer satisfaction through proactive communication.

Skills

Microsoft Office

Relationship management

Time management

Multi-tasking

Communication

Travel up to 20%

Education

High school diploma

Bachelor’s degree

Job description

Pavion is seeking a Service Coordinator II to join our integration business unit. You will manage intake, scheduling, quotes, parts, and coordination with field teams to ensure timely service delivery across our national client base.

This role requires strong communication, proficiency with Microsoft Office, and the ability to travel up to 20%. A high school diploma is required, with a Bachelor's preferred; you will work across departments to keep customers informed and ensure satisfaction.