Supervisor HVAC Services - Energy Systems

East Coast Energy Systems LLC; Marlborough (MA); On-site; USD 85,000 - 110,000; Full time

Job summary

Energy Systems is seeking a Sr. Licensed Refrigeration Technician Supervisor to lead field service operations across HVAC systems, emphasizing safety, quality, and training.

You will oversee field activity and coordinate with the HVAC director and operations team to optimize service delivery. The role requires 5+ years of HVAC service and repair, a state Refrigeration License, EPA certification, and ability to travel extensively, including nights for emergency repairs; strong communication and

Qualifications

• HS Diploma or equivalent.
• State Issued Refrigeration License.
• Valid driver’s license and DOT Medical Certificate.
• EPA Certification.
• 5+ years in HVAC service and repair.

Responsibilities

• Provide technical guidance on customer questions and escalation.
• Drive accountability to meet or exceed operational metrics at the technician’s level.
• Provide On-the-Job (OJT) Training for HVAC Technicians.
• Assist the HVAC director in qualifying/disqualifying HVAC subcontractors.
• Conduct documented Quality of Service (QOS) visits and provide feedback and training.

Skills

HVAC troubleshooting

Electrical systems

Reading diagrams

Safety first

Education

HS Diploma or Equivalent

HVAC Trade School Degree

EPA Certification

Job description

We are Energy Systems, the leader in industrial power solution sales, service, and rentals. With an ongoing tradition of providing excellent products and outstanding service for our customers, Energy Systems is one of the longest existing Generac Industrial Distributors in the United States. We are a full-service distributor of Generac equipment and solutions providing sales, service and rentals.

Primary Purpose

This position will also act as the primary liaison to communicate field needs and concerns back to the Director of HVAC services and the Operation's Management team. This position will perform field service and support the HVAC director, by providing direct oversight of field activity with an emphasis on safety, quality and training Sr. Licensed Refrigeration Technician Supervisor will also support and assist in facilitating field personnel's day to day needs, work with electrical construction group to quote construction projects and oversee projects from start to finish. Additionally, this position will be responsible for working on ad hoc projects as needed. These projects may include operational analysis and tasks that will help drive efficiency and optimize process and procedures to help improve Service Delivery to customers.

Major Responsibilities

• Provide technical guidance on customer questions and escalation.
• Drive accountability to meet or exceed operational metrics at the technician’s level.
• Provide On-the-Job (OJT) Training for HVAC Technicians.
• Assist the HVAC director in qualify/disqualify HVAC subcontractors.
• Conduct documented Quality of Service (QOS) visits, provide feedback/counseling and training to the HVAC data center and HVAC construction technicians.
• Responsible for identifying deficiencies in service delivery and report to Director of HVAC services and the operations team.
• Develop standard MOP/SOP's and service quality standards.
• Approval technician time off requests and timecards weekly.
• Provide employee performance evaluations for mid-year and annual.
• Work with the logistics team and safety to provide the correct PPE and tools to employees and verify they understand the limitations.
• Working with Resource Planning on Scheduling. Review and prepare (if needed) all Job Cost Forms (JCF’s) to submit to Bid Desk. Goal is less than 24 hours on critical repairs back to the customer. Review technician follow up notes to ensure no bids are missed and expedite activity if needed. Ensure all SE’s are profitable. Plan and deliver with the HVAC Director Weekly and Monthly Tech/Communication Meetings. Review, approve, and correct invoices as needed. Update on-call schedule, serves as back-up and/or escalation if needed. Technical Incident Reports. Local HVAC technical support for Bid Desk; Review Technician Follow up notes to ensure no bids are missed and help expedite activity if needed. Review Subcontractor proposals before submitting to customers. Identify areas for cost reduction or efficiency improvement. Recognize areas for business development and revenue growth for the region. Work with the electrical construction group to provide quotes on construction projects. Construction Projects: Bidding mechanical projects. Submitting MRF’s for materials and tools. Assigning manpower. Daily operations and delivery on projects. Monitor construction activities and ensure compliance, report any inconsistencies to HVAC Director. Prepare weekly report of construction progress and issues. Review engineering drawings to ensure client needs are included.

Minimum Job Requirements

• Education HS Diploma or Equivalent
• Certification / License State Issued Refrigeration License
• Valid current driver's license and driving record that meets company standards required
• Department of Transportation (DOT) Medical Certificate
• EPA Certification
• Work Experience 5+ years of experience in HVAC service and repair.

Knowledge / Skills / Abilities

• Strong technical skills, installation mechanics and diagnostic capabilities.
• Must have the interest and aptitude to learn new technologies and systems.
• Excellent communications and interpersonal skills.
• Extensive daily travel with independent work structure.
• Willing to work nights for emergency repairs and system testing.
• Ability to trace, identify, troubleshoot and perform root cause analysis of equipment failures on electrical circuits while working independently.
• Ability to read an interpret wiring diagrams.
• Answer phone 24/7 for field support.
• Strong aptitude towards safety, required to wear the PPE gear when working with any expose live electrical equipment.
• Experience working in data centers and telecommunications environments is required.
• Ability to use a lap top/ tablet for all service tickets and correspondence.
• Ability to work with Microsoft Word and excel programs.
• Highly effective in oral and written communication with an ability to communicate with people of varying technical abilities.
• Demonstrates good judgment and confidence to select appropriate approach and take full responsibility for end results.
• Strong understanding of power, AC/DC, single and 3-phase.
• Ability to pass a pre-employment drug and alcohol screen.

Preferred Job Requirements

• Education HVAC Trade School Degree

Compensation

Energy Systems is committed to fair and equitable compensation practices. This compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications, and geographic location. This role is eligible for variable compensation including short term and long-term incentives.

Physical Requirements and Working Conditions

• In addition to the provisions listed below, while performing the duties of this job, the employee is regularly required to stand.
• The employee frequently is required to use hands to manipulate objects, tools, or controls; and talk and hear.
• The employee is regularly required to walk; stoop; crouch; bend and reach above shoulders.
• The employee must frequently lift and/or move up to 50 pounds unassisted and up to 100 pounds with assistance, waist high, up to 10 feet away.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.
• The employee must comply with the assigned location PPE requirements including but not limited to safety glasses, hearing protection, appropriate gloves, clothing, and shields for required tasks and closed toed or safety shoes as required by facility safety policies.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We believe power is a promise - a shared commitment to be there for others when it matters most. For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.

Ready to Power a Smarter World with us? As one of the leaders and largest suppliers of power generation equipment and technology, the work we do touches millions of lives.

Employees at Generac are encouraged to be innovative and are valued as an integral part of our global team. Our challenging goals develop knowledgeable employees dedicated to helping continue Generac’s success. Generac provides individuals the opportunity to work in a fast-paced agile work environment where their work makes a difference in people’s lives and their own.