Service Coordinator I - Colman Court

National Church Residences; Cleveland (OH); On-site; USD 25,000 - 35,000; Part time

Benefits offered by this job

Medical & Rx plans

FSA / HSA

Fertility & Family Building Support

Parental Leave

Dental & Vision coverage

Life & AD&D insurance

Disability coverage

Well-being program with rewards

Retirement program with company match

Tuition reimbursement

Paid Time Off & Holidays

Job summary

National Church Residences seeks Service Coordinators to support seniors at Colman Court in Cleveland. This part-time role (20 hours weekly) offers competitive pay and a comprehensive benefits package. Schedule is Monday-Friday with no evenings or weekends, located at 2065 W.

65th St., Cleveland, OH 44102. Responsibilities include coordinating resident programs, linking residents with community services, and advocating for needs while maintaining high-quality customer service.

Qualifications

• Two or more years of experience delivering social services to elderly and/or family populations preferred.
• Working knowledge of supportive services and local community resources.
• Demonstrated ability to advocate, organize, problem-solve, and deliver measurable results for residents.

Responsibilities

• Advocate for residents and organize services to meet needs.
• Coordinate programs and activities for residents.
• Liaise with community agencies and negotiate discounts with low-cost providers.
• Engage residents to identify needs and refer to community resources.
• Develop a Resource Directory of state/local service providers.
• Sponsor educational events on health care, support services, life skills, and referrals.
• Provide quality customer service and address residents' concerns and needs.
• Assist residents in accessing housing services, meals, transportation, and daily supports.
• Monitor feedback from residents and families and relay to appropriate channels.
• Manage internal and external relationships with effective communication.

Skills

Experience delivering social services

Knowledge of community resources

Advocacy and problem-solving

Education

Bachelor’s degree in social work or related field

Job description

Job Description:

Competitive Pay – Awesome Benefits!

Work Type: Part Time– 20 hours per week

Schedule: Monday-Friday, no evenings or weekends

Pay: $21.67 per hour

Location: 2065 W. 65th St., Cleveland, OH 44102

Colman Court- 33 units located in Cleveland, OH is a senior apartment community with a team of property management professionals that are unmatched in the area!

National Church Residences is the nation’s largest provider of affordable senior housing and health care services.

We are seeking Service Coordinators who will share our vision to advance better living and care for seniors!

Key Responsibilities

• Demonstrates ability to advocate, organize, problem-solve, and provide results for the residents served
• Assume responsibility for coordinating programs and activities for residents
• Serve as a liaison to community agencies, network with community service providers, and seek out new services available to residents. Identify low-cost service providers and/or negotiate discounts.
• Engage all residents in the building(s) to identify areas of need and make referrals to community agencies when necessary
• Develop a Resource Directory that includes a listing of state and/or local service providers
• Sponsor educational events that include subjects relating to health care, agency support, life skills and referral sources.
• Provide quality customer service to all residents, addressing concerns and assisting with basic needs
• Assist residents in acquiring and utilizing desired community services such as housekeeping, meals, transportation, personal services, financial assistance, day care counseling
• Monitor, document, and relay any feedback or concerns from residents and their families
• Manage relationships, both internally and externally exercising appropriate communication and interpersonal skills

Qualifications

Education: Bachelor’s degree in social work or a related field preferred.

Experience:

• Two or more years of experience delivering social services to elderly and/or family populations preferred.
• Working knowledge of supportive services and local community resources.
• Demonstrated ability to advocate, organize, problem-solve, and deliver measurable results for residents.

In return, National Church Residences offers an excellent total reward package that includes:

• Medical & Rx– 3 plan options to fit your budget; choose from coverage offered through a Nationwide network for you and your family
  • Complimented with aHealthcare Flexible Spending AccountorEmployer funded Health Savings Account
  • IncludesFertility & Family Building Support,Weight Management, andChronic Condition Support
  • Parental Leave paid at 100%for four weeks
  • Coverage begins first of the month following your date of hire!
• Dental&Visioncoverage for you and your family with Nationwide providers
• Company providedLife & ADDinsurance andDisabilitycoverage
• Voluntary benefitssuch asLife & ADDfor you and your family,Accident Insurance,Hospital Indemnity,Critical Illness, andPet Coverage
• Flexible Spending Accountsfor Dependent Care (with company match) and Transportation & Parking
• Well-being Programsincluding an enhanced EAP withmental health and work-life support,tobacco cessation, andWell-Being Your Waywhich offers up to$1000/year in rewards & reimbursements!
• 3-4-5 Retirement Programofferingimmediate company funding at 3%, increasing up to 5% over timeand an _ additional _ company match up to 5%when you contribute your own funds!
• Reimbursement for Tuition expenses
• Paid Time Off (PTO) and9 paid Holidays

*Programs vary depending on Full Time, Part Time or Contingent Status #jointhemission2

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.