Service Coordinator I - Alexandra Apartments

National Church Residences; Belmont (VA); On-site; USD 47,000 - 52,000; Full time

Benefits offered by this job

Medical & Rx options

Dental & Vision coverage

Parental Leave 100% for four weeks

3-4-5 Retirement Program with company

Tuition reimbursement

PTO & 9 paid holidays

Job summary

National Church Residences, a leading provider of affordable senior housing and health care services in the United States, seeks Service Coordinators to advocate for residents, coordinate programs, and connect residents with community services. The role emphasizes strong interpersonal skills, problem solving, and a passion for improving senior living outcomes.

The position offers competitive pay with comprehensive benefits and a 40-hour work week.

Qualifications

• Bachelor’s degree in social work or related field preferred.
• Two or more years of experience delivering social services to elderly and/or family populations preferred.
• Working knowledge of supportive services and local community resources.

Responsibilities

• Advocate for residents and organize programs to meet needs.
• Coordinate programs and activities for residents.
• Liaise with community agencies and service providers to expand available services.
• Identify low-cost service providers and negotiate discounts.
• Engage residents to identify needs and refer to appropriate services.
• Develop a Resource Directory of state/local providers.
• Sponsor educational events on health care, life skills, and referral sources.
• Provide quality customer service and assist with basic needs.
• Assist residents in utilizing community services such as meals, transportation, and care.

Skills

Advocacy

Organization

Problem-solving

Resident services

Education

Bachelor’s degree in social work or related field

Job description

Job Description: Competitive Pay – Awesome Benefits! Work Type: Full time – 40 hours per week Pay: $22.90 per hour Alexandra Apartments - 83 units located in Cincinnati, Ohio located in is a senior apartment community with a team of property management professionals that are unmatched in the area! National Church Residences is the nation’s largest provider of affordable senior housing and health care services. We are seeking Service Coordinators who will share our vision to advance better living and care for seniors!

Key Responsibilities

• Demonstrates ability to advocate, organize, problem-solve, and provide results for the residents served
• Assume responsibility for coordinating programs and activities for residents
• Serve as a liaison to community agencies, network with community service providers, and seek out new services available to residents.
• Identify low-cost service providers and/or negotiate discounts.
• Engage all residents in the building(s) to identify areas of need and make referrals to community agencies when necessary
• Develop a Resource Directory that includes a listing of state and/or local service providers
• Sponsor educational events that include subjects relating to health care, agency support, life skills and referral sources.
• Provide quality customer service to all residents, addressing concerns and assisting with basic needs
• Assist residents in acquiring and utilizing desired community services such as housekeeping, meals, transportation, personal services, financial assistance, day care counseling
• Monitor, document, and relay any feedback or concerns from residents and their families
• Manage relationships, both internally and externally exercising appropriate communication and interpersonal skills.

Qualifications

• Education: Bachelor’s degree in social work or a related field preferred.
• Experience: Two or more years of experience delivering social services to elderly and/or family populations preferred.
• Working knowledge of supportive services and local community resources.
• Demonstrated ability to advocate, organize, problem-solve, and deliver measurable results for residents.

In return, National Church Residences offers an excellent total reward package that includes: Medical & Rx – 3 plan options to fit your budget; choose from coverage offered through a Nationwide network for you and your family Complimented with a Healthcare Flexible Spending Account or Employer funded Health Savings Account Includes Fertility & Family Building Support, Weight Management, and Chronic Condition Support Parental Leave paid at 100% for four weeks Coverage begins first of the month following your date of hire! Dental & Vision coverage for you and your family with Nationwide providers Company provided Life & ADD insurance and Disability coverage Voluntary benefits such as Life & ADD for you and your family, Accident Insurance, Hospital Indemnity, Critical Illness, and Pet Coverage Flexible Spending Accounts for Dependent Care (with company match) and Transportation & Parking Well-being Programs including an enhanced EAP with mental health and work-life support, tobacco cessation, and Well-Being Your Way which offers up to $1000/year in rewards & reimbursements! 3-4-5 Retirement Program offering immediate company funding at 3%, increasing up to 5% over time and an additional company match up to 5% when you contribute your own funds! Reimbursement for Tuition expenses Paid Time Off (PTO) and 9 paid Holidays *Programs vary depending on Full Time, Part Time or Contingent Status

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.

National Church Residences serves more than 46,000 seniors through our array of housing and health care services. Our organization is driven by a vision to advance better living for 100,000 seniors by 2030, wherever they call home. With more than 360 communities across the U.S., we are the nation’s largest nonprofit provider of affordable senior housing and the largest manager of service coordinators. We also offer residential senior communities, home and community-based services, as well as permanent supportive housing for the formerly homeless and disabled. National Church Residences believes in finding, recruiting, developing, and rewarding talent. We hire people with the greatest potential and then we give them the resources they need to do the best work and grow. Our employees care about each other and they enjoy working in an environment that encourages their performance at the highest levels. Your best career move starts with National Church Residences.