Service Coordinator- Good Shepherd Community

National Church Residences; Greenfield (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical & Rx

Dental & Vision

Life & ADD insurance

Disability insurance

Voluntary benefits

Flexible Spending Accounts

Well-being programs

Retirement plan

Tuition reimbursement

PTO & 9 holidays

Job summary

National Church Residences in Greenfield, Indiana, is seeking a Service Coordinator to advocate for residents and coordinate programs that improve quality of life. You will liaise with community agencies, identify services, and develop referral streams to support elderly residents and their families.

The role emphasizes problem-solving, outreach, and collaboration with local providers to deliver measurable outcomes and compassionate resident care.

Qualifications

• Bachelor’s degree in social work or a related field preferred.
• Two or more years of experience delivering social services to elderly and/or family populations preferred.
• Working knowledge of supportive services and local community resources.
• Demonstrated ability to advocate, organize, problem-solve, and deliver measurable results for residents.

Responsibilities

• Advocate, organize, problem-solve, and deliver results for residents.
• Coordinate programs and activities for residents.
• Serve as a liaison to community agencies, network with community service providers, and seek out new services.
• Engage residents to identify needs and refer to community agencies.
• Develop a Resource Directory of state/local service providers.
• Sponsor educational events on health care, agency support, life skills and referrals.
• Provide quality customer service to residents and assist with basic needs.
• Assist residents in obtaining community services such as housekeeping, meals, transportation, personal services, and financial assistance.
• Monitor and relay feedback from residents and families.
• Manage relationships with internal and external partners using effective communication.

Skills

Advocacy

Organizing

Problem-solving

Customer service

Education

Bachelor's degree in social work

Job description

Job Description:

Competitive Pay – Awesome Benefits!

Work Type: Full Time– 40 hours per week

Good Shepherd Community located in Greenfield, Indiana is a senior apartment community with a team of property management professionals that are unmatched in the area!

National Church Residences is the nation’s largest provider of affordable senior housing and health care services.

We are seeking Service Coordinators who will share our vision to advance better living and care for seniors!

Key Responsibilities

• Demonstrates ability to advocate, organize, problem-solve, and provide results for the residents served

• Assume responsibility for coordinating programs and activities for residents

• Serve as a liaison to community agencies, network with community service providers, and seek out new services available to residents. Identify low-cost service providers and/or negotiate discounts.

• Engage all residents in the building(s) to identify areas of need and make referrals to community agencies when necessary

• Develop a Resource Directory that includes a listing of state and/or local service providers

• Sponsor educational events that include subjects relating to health care, agency support, life skills and referral sources.

• Provide quality customer service to all residents, addressing concerns and assisting with basic needs

• Assist residents in acquiring and utilizing desired community services such as housekeeping, meals, transportation, personal services, financial assistance, day care counseling

• Monitor, document, and relay any feedback or concerns from residents and their families

• Manage relationships, both internally and externally exercising appropriate communication and interpersonal skills

Qualifications

Education: Bachelor’s degree in social work or a related field preferred.

Experience:

• Two or more years of experience delivering social services to elderly and/or family populations preferred.

• Working knowledge of supportive services and local community resources.

• Demonstrated ability to advocate, organize, problem-solve, and deliver measurable results for residents.

In return, National Church Residences offers an excellent total reward package that includes:

• Medical & Rx– 3 plan options to fit your budget; choose from coverage offered through a Nationwide network for you and your family

• Dental&Visioncoverage for you and your family with Nationwide providers

• Company providedLife & ADDinsurance andDisabilitycoverage

• Voluntary benefitssuch asLife & ADDfor you and your family,Accident Insurance,Hospital Indemnity,Critical Illness, andPet Coverage

• Flexible Spending Accountsfor Dependent Care (with company match) and Transportation & Parking

• Well-being Programsincluding an enhanced EAP withmental health and work-life support,tobacco cessation, andWell-Being Your Waywhich offers up to$1000/year in rewards & reimbursements!

• 3-4-5 Retirement Programofferingimmediate company funding at 3%, increasing up to 5% over timeand an_additional_company match up to 5%when you contribute your own funds!

• Reimbursement for Tuition expenses

• Paid Time Off (PTO) and9 paid Holidays

*Programs may vary depending on Full Time, Part Time or Contingent status

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.