Service Coordinator-HVAC

Australia-Employment; Broderick (CA); On-site; USD 80,000 - 115,000; Full time

Benefits offered by this job

PTO

Paid Holidays

and more!

Job summary

Jobot is seeking a Service Coordinator for HVAC in Broderick, CA to act as the liaison between customers and the service organization, coordinating PMAs and routine service work orders. The role emphasizes problem solving and proactive communication to ensure smooth maintenance activities.

The ideal candidate has prior experience in service coordination or related fields, strong MS Office skills, and a solid understanding of contract management.

Qualifications

• Experience in a similar role, preferably in HVAC/mechanical/construction/service industries.
• Proficiency in Microsoft Office Suite and ability to learn service management systems.
• Understanding of service contract management, customer service, and process improvement.
• High school diploma or equivalent required.

Responsibilities

• Coordinate first time preventive maintenance visits.
• Contact customers to establish permissible dates for initial site visits.
• Proactively contact customers 30 to 60 days prior to PMA renewal dates.
• Discuss pricing escalations and potential agreement modifications.
• Assist in developing and executing customer care call templates for periodic check-ins or site visits.
• Maintain accuracy and completeness of PMA records in the system.
• Coordinate with technicians, customers, and the PMA Coordinator to resolve missing or incomplete data.

Skills

Customer service

Microsoft Office

Service contracts

Data integrity

Education

High school diploma

Tools

Service management system

Job description

Service Coordinator-HVAC

$80000 - $115000 per year | Broderick, CA | On-site | Permanent

A bit about us:

We are a commercial mechanical contractor looking for a Service Coordinator.

Why join us?

Benefits

• PTO
• Paid Holidays
• and more!

Job Details

The Service Coordinator is the liaison between the customer and our core service organization responsible for problem solving and organization of our Preventive Maintenance Agreements (PMA’s) and core service workorder transactions.

Responsibilities

Preventive Maintenance Agreements

• Coordinate first time preventive maintenance visits
• Contact customers to establish permissible dates for initial site visits

PMA Renewals and Retention

• Proactively contact customers 30 to 60 days prior to PMA renewal dates
• Discuss pricing escalations and potential agreement modifications

Customer Care and Relationship Management

• Assist in developing and executing customer care call templates for periodic check-ins or site visits

PMA Data Integrity

• Maintain accuracy and completeness of PMA records in the system
• Coordinate with technicians, customers, and the PMA Coordinator to resolve missing or incomplete data.

Required Skills/Abilities and Qualifications

• Previous experience in a similar role, preferably within the HVAC, mechanical, construction, or service industry.
• Proficiency in Microsoft Office Suite and ability to learn service management systems.
• Understanding of service contract management, customer service, and process improvement.
• High school diploma or equivalent required.

Jobot is an Equal Opportunity Employer.

We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.

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