Service Coordinator, Full Time

Meijer; Grand Rapids (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer in Grand Rapids, MI is seeking a Service Coordinator to lead front-end operations and support cashiers, service desk, and courtesy team members. You will drive customer satisfaction through coaching, task assignment, and adherence to standards.

The role emphasizes hands-on training, mentoring, and involvement in community initiatives, with a focus on efficiency and accountability in front-end performance.

Qualifications

• The role requires completion of the Service Coordinator training curriculum and related cashier/service desk modules.
• Proficiency with cash register systems and financial services equipment is required.
• Strong communication, organization, and multi-tasking abilities are essential.

Responsibilities

• Lead and support front-end operations to ensure a high-quality customer experience.
• Coordinate checkout flow and maintain front-end cleanliness and standards.
• Assign tasks to cashiers, service desk, and courtesy team members and monitor completion.
• Coach team members to improve labor utilization and customer issue resolution.
• Engage in community programs and participate in team member resource groups.
• Serve as a certified trainer for team members within their span of care.
• Provide on-the-job training and mentoring to new staff.
• Act as subject matter expert on market programs, pilots, and development initiatives.

Skills

Cash register operation

Effective communication

Organizational multitasking

Customer focus

Team mentorship

Education

Service Coordinator training curriculum completion

Tools

POS equipment

Job description

As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community!

Meijer Rewards

• Weekly pay
• Scheduling flexibility
• Paid parental leave
• Paid education assistance
• Team member discount
• Development programs for advancement and career growth

The Service Coordinator exists to ensure a high-quality customer shopping experience by leading and supporting front-end operations. This role coordinates checkout flow, maintains front-end cleanliness and standards, and assigns work for cashiers, service desk, and courtesy team members to meet productivity and service expectations. Through active coaching, labor utilization, and customer issue resolution, the Service Coordinator drives strong customer satisfaction, operational efficiency, and accountability for front-end performance.

What You’ll Be Doing

• Communicate effectively with peer leadership for smooth handoff between shifts
• Perform survival walk of the department and shift-to-shift hand-off when the team leader or area leader is not present.
• Coordinate and drive actions and activities involving the monitoring and control of shrink and financial business outcomes within areas of responsibility. Proactively elevate concerns to leadership as they arise.
• Champion participation in community programs. Lead by example with behaviors and team member resource group (TMRG) engagement.
• Serve as a certified trainer for team members in their span of care.
• Perform on-the-job/hands-on team member training and mentoring.
• Serve as subject matter expert for market programs, company pilots, and development/training programs.
• Assign tasks to team members within the department, in partnership with the team leader, and follow up to ensure task completion.

What You Bring With You (Qualifications)

• Successful completion of the Service Coordinator training curriculum (includes curriculums for Cashier, Service Desk, and Courtesy Team)
• Ability to operate cash register system and all financial services equipment
• Good communication skills, friendly, customer oriented, organized, detail oriented, sense of urgency
• Has organizational and multi-tasking abilities
• This position may require lifting, carrying, pushing, pulling, bending, twisting, squatting, stooping, kneeling and/or climbing
• The amount of weight or frequency of such activities may vary depending on a team member’s shift during the day, the day of the week, the month or season, and/or other staff on duty