Service Coordinator

Central Connecticut Coast Young Mens Christian Association Inc; Caledonia (MI); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer is hiring a Service Coordinator to lead and support front-end operations in our Michigan location. You will coordinate checkout flow, maintain front-end standards and assign work to cashiers, service desk, and courtesy team members to meet productivity and service expectations.

You will also coach team members, serve as a trainer, and act as a subject matter expert for market programs and company pilots, ensuring strong customer satisfaction and operational efficiency.

Qualifications

• Completion of Service Coordinator training curriculum (includes Cashier, Service Desk, Courtesy Team)
• Ability to operate cash register system and financial services equipment
• Strong communication, customer focus and organizational skills
• Ability to multi-task and manage shifting priorities
• Physical ability to perform lifting and movement tasks as required by shifts

Responsibilities

• Coordinate and support front-end operations to ensure a high-quality customer shopping experience.
• Lead cashiers, service desk and courtesy team members; assign tasks and monitor performance.
• Coach and train team members; serve as SME for market programs and company pilots.
• Ensure front-end cleanliness and standards; manage shift handoffs between leaders.
• Monitor shrink and financial outcomes and escalate issues to leadership as needed.

Skills

Customer service

Communication

Organization

Multi-tasking

Training

Cash handling

Education

High school diploma

Tools

Cash register system

Job description

As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family - take care of your career and your community!

Meijer Rewards

• Weekly pay
• Scheduling flexibility
• Paid parental leave
• Paid education assistance
• Team member discount
• Development programs for advancement and career growth

The Service Coordinator exists to ensure a high-quality customer shopping experience by leading and supporting front-end operations. This role coordinates checkout flow, maintains front-end cleanliness and standards, and assigns work for cashiers, service desk, and courtesy team members to meet productivity and service expectations. Through active coaching, labor utilization, and customer issue resolution, the Service Coordinator drives strong customer satisfaction, operational efficiency, and accountability for front-end performance.

What You'll be Doing:

• Communicate effectively with peer leadership for smooth handoff between shifts
• Perform survival walk of the department and shift-to-shift hand-off when the team leader or area leader is not present.
• Coordinate and drive actions and activities involving the monitoring and control of shrink and financial business outcomes within areas of responsibility. Proactively escape concerns to leadership as they arise.
• Champion participation in community programs. Lead by example with behaviors and team member resource group (TMRG) engagement.
• Serve as a certified trainer for team members in their span of care.
• Perform on-the-job/hands-on team member training and mentoring.
• Serve as subject matter expert for market programs, company pilots, and development/training programs.
• Assign tasks to team members within the department, in partnership with the team leader, and follow up to ensure task completion.

What You Bring with You (Qualifications):

• Successful completion of the Service Coordinator training curriculum (includes curriculums for Cashier, Service Desk, and Courtesy Team)
• Ability to operate cash register system and all financial services equipment
• Good communication skills, friendly, customer oriented, organized, detail oriented, sense of urgency
• Has organizational and multi-tasking abilities
• This position may require lifting, carrying, pushing, pulling, bending, twisting, squatting, stooping, kneeling and/or climbing
• The amount of weight or frequency of such activities may vary depending on a team member's shift during the day, the day of the week, the month or season, and/or other staff on duty