Service Coordinator

Meijer; Cincinnati (OH); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer is seeking a dedicated Service Coordinator to ensure a smooth checkout experience and high front-end standards at our Cincinnati store. You will coordinate shifts, train team members, and drive customer satisfaction through active coaching and operational oversight.

Join a family-centered retailer that emphasizes leadership, growth, and community involvement. The role offers on-site responsibilities with opportunities for advancement within Meijer’s store operations.

Qualifications

• Completion of the Service Coordinator training curriculum.
• Ability to operate cash register system and financial services equipment.
• Strong communication, organization, and multitasking abilities.
• Willingness to lift/carry and perform physical tasks as needed.

Responsibilities

• Lead and support front-end operations to ensure a high-quality shopping experience.
• Coordinate checkout flow and maintain front-end cleanliness and standards.
• Assign tasks to team members and ensure timely task completion.
• Coach team members and drive front-end performance and customer satisfaction.
• Collaborate with leadership for shift handoffs and labor utilization.
• Act as trainer and SME for market programs and development initiatives.

Skills

Communication skills

Customer service

Organization

Multi-tasking

Cash register systems

Education

Service Coordinator training

Tools

Cash register system

Job description

As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community!

Meijer Rewards

• Weekly pay
• Scheduling flexibility
• Paid parental leave
• Paid education assistance
• Team member discount
• Development programs for advancement and career growth

The Service Coordinator exists to ensure a high-quality customer shopping experience by leading and supporting front-end operations. This role coordinates checkout flow, maintains front-end cleanliness and standards, and assigns work for cashiers, service desk, and courtesy team members to meet productivity and service expectations. Through active coaching, labor utilization, and customer issue resolution, the Service Coordinator drives strong customer satisfaction, operational efficiency, and accountability for front-end performance.

What You’ll Be Doing

• Communicate effectively with peer leadership for smooth handoff between shifts
• Perform survival walk of the department and shift-to-shift hand-off when the team leader or area leader is not present.
• Coordinate and drive actions and activities involving the monitoring and control of shrink and financial business outcomes within areas of responsibility. Proactively elevate concerns to leadership as they arise.
• Champion participation in community programs. Lead by example with behaviors and team member resource group (TMRG) engagement.
• Serve as a certified trainer for team members in their span of care.
• Perform on-the-job/hands-on team member training and mentoring.
• Serve as subject matter expert for market programs, company pilots, and development/training programs.
• Assign tasks to team members within the department, in partnership with the team leader, and follow up to ensure task completion.

What You Bring With You (Qualifications)

• Successful completion of the Service Coordinator training curriculum (includes curriculums for Cashier, Service Desk, and Courtesy Team)
• Ability to operate cash register system and all financial services equipment
• Good communication skills, friendly, customer oriented, organized, detail oriented, sense of urgency
• Has organizational and multi-tasking abilities
• This position may require lifting, carrying, pushing, pulling, bending, twisting, squatting, stooping, kneeling and/or climbing
• The amount of weight or frequency of such activities may vary depending on a team member’s shift during the day, the day of the week, the month or season, and/or other staff on duty