Service Coordinator - Fire Protection Division

Selectlee; Franklin (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Selectlee in Wisconsin is seeking a Service Coordinator to bridge the company and clients, answer service calls, process orders, and manage maintenance contracts with accuracy and efficiency. You will support the team to ensure NFPA standards and local codes are met, maintain records of customer interactions, and coordinate with colleagues to resolve issues and improve service delivery.

Strong communication, organization, and problem-solving skills are essential to provide professional customer

Qualifications

• Experience in customer service and order processing.
• Strong written and verbal communication skills.
• Excellent organization and attention to detail.
• Ability to work with multiple teams and dependencies.

Responsibilities

• Answer service calls and resolve customer inquiries promptly.
• Process orders, forms, applications, and requests.
• Maintain records of customer interactions and transactions.
• Coordinate with colleagues to ensure service delivery.
• Support compliance with NFPA standards and local codes.
• Manage service orders, inspection reports, and contracts.

Skills

Professionalism

Integrity

Positive Attitude

Team Player

Time Management

Organizational Skills

Detail Oriented

Problem Solving

Office Apps

Communication

Job description

The Service Coordinator facilitates the relationship between the company and clients. Answer service calls, process orders, modify, and escalation service requests across several communication channels. Act as a liaison, provide service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Manage work orders, inspection reports, and maintenance contracts within company systems. Support the team in ensuring fire protection services meet NFPA standards, local codes, and company procedures.

Essential Duties and Responsibilities:

• Maintain a positive, empathetic, and professional attitude toward customers at all times.


• Respond promptly to customer inquiries.


• Communicate with customers through various channels.


• Acknowledge and resolve customer complaints.


• Schedule service calls accordingly.


• Process orders, forms, applications, and requests.


• Keep records of customer interactions, transactions, comments, and complaints.


• Communicate and coordinate with colleagues.


• Provide feedback on the efficiency of the customer service process.


• Ensure customer satisfaction and provide professional customer support.

Key Competencies/Qualifications:

• Professionalism


• Integrity and Trust


• Positive Attitude


• Team Player


• Prioritization and Time Management


• Organizational Skills


• Detail Oriented


• Proactive Problem Solver


• Ability to use computerized Office Applications


• Ability to effectively communicate both verbally and through written format