Service Coordinator - Family Resource Center

The Family Tree; Baltimore (MD); On-site; USD 42,000 - 64,000; Full time

Job summary

The Family Tree seeks a dedicated coordinator for our Family Resource Center in Maryland. This role collaborates across Center staff to help families identify strengths, meet needs, and achieve goals, based on expressed priorities from participating parents.

You will engage families, provide supportive counseling, lead outreach, and help coordinate referrals and services, including home visits and parenting education, while maintaining confidentiality and leading team efforts.

Qualifications

• Master's degree with two years’ direct service experience preferred.
• Bachelor’s degree with four years’ experience
• Experience facilitating groups and supervising staff

Responsibilities

• Meets with new center participants to familiarize them with the Center and services and completes required paperwork.
• Ensures that new families feel welcomed and integrated into the Center programs and activities.
• Provides assistance and supportive counseling to families as needed.
• Conducts aggressive outreach and recruitment activities.
• Ensures all participant files are complete and accurate at all times.
• Maintains confidentiality of all records and appropriate communications about and with participants.
• Conducts regular case meetings with staff to assess progress on participant goals and services.
• Maintains contact with key individuals in community agencies to facilitate referrals; makes referrals as necessary and follows up on all referrals.
• Provides recruitment and retention services, including home visits to families.
• Provides informal and formal parenting education to families addressing developmental needs of their children.
• Facilitates groups to optimize participant self-esteem and potential.
• Works with Center staff to ensure that Center services are meeting participant needs.
• Serves as a member of Center management team and provides leadership to Center staff as requested by Director.
• Attends trainings and meetings as required by sponsoring agency and MFN.

Skills

Communication skills

Confidentiality

Independent work

Leadership

Group facilitation

Parenting education

Advocacy

Cultural sensitivity

Time management

Education

Master's degree in Human Services, Human Development or Social Work

Bachelor’s degree in related fields

Job description

Summary:

This position is a core component of the Family Resource Center, designed to help families identify their strengths, meet their needs, and achieve their goals. It is not a stand-alone task—it operates in collaboration with all other Center staff and is driven by the expressed needs and priorities of the participating parents.

Key Responsibilities:

• MeetswithnewCenterparticipantstofamiliarizethemwiththeCenterandtheservicesavailable and completes all required paperwork.


• EnsuresthatnewfamiliesfeelwelcomedandareintegratedintotheCenterprogramsand activities.


• Providesassistanceandsupportivecounselingtofamiliesas needed.


• Conductsaggressiveoutreachandrecruitment activities.


• Ensuresthatallparticipantfilesarecompleteandaccurateatall times.


• Ensurestheconfidentialityofallrecordsandappropriatecommunicationsaboutandwith participants.


• Conductsregularcasemeetingswithallappropriatestafftoassessprogressonparticipantgoals and services.


• Maintainscontactwithkeyindividualsincommunityagenciestofacilitatereferrals;makes referrals as necessary and follows up on all referrals.


• Providesrecruitmentandretentionservices,includinghomevisitsto families.


• Providesinformalandformalparentingeducationtofamiliesaddressingspecificdevelopmental needs of their children.


• Facilitatesgroupstooptimizeparticipantself-esteemand potential.


• WorkswithCenterstafftoensurethatCenterservicesaremeetingparticipant needs


• ServesasmemberofCentermanagementteamandassuch,providesleadershiptoCenterstaffas requested by Director.


• Attendstrainingsandmeetingsasrequiredbysponsoringagencyand MFN.

General Qualifications/Skills:

• UnderstandandbecommittedtotheoverallphilosophyofFamily Support.


• Maintainrespectforconfidentialityofinformationdivulgedbyoronbehalfof participants.


• Possesstheabilitytorelatetopeopleofdiverseeducational,culturalandeconomic backgrounds.


• Bewillingandabletodoaggressiveoutreachand recruitment.


• Modelappropriateinteractionwithyoungchildrenand parents.


• Havetheabilitytoworkindependentlyandasateammemberand leader.

Specific Qualifications/Skills:

• Haveeffectivewrittenandverbalcommunication skills.


• Haveexcellentplanningandorganizational skills.


• Haveexcellentservicecoordination skills.


• Havetheabilitytoestablishandimplement goals.


• Havetheabilitytoestablish priorities.


• Beabletomakeassessmentsandappropriate referrals.


• Haveproblemsolving skills.


• Havetheabilitytoprovideindividual,familyandgroup counseling.


• Haveknowledgeofcommunityresourcesandhowtoaccessthem effectively.


• Beabletoadvocateeffectivelyfor families.


• Havetheabilityandwillingnesstomakehome visits.

Education/Experience:

• Master's degree in Human Services, Human Development or Social Work with two years’ experience providing direct service to families preferred.


• Bachelor’s degree in same fields acceptable with a minimum of four years’ experience.


• Must have experience providing direct service to individuals and experience facilitating groups.


• Familiarity with issues of young parents, infants and toddlers, issues of poverty, and linking with community resources desirable.


• Minimum of one-year direct staff supervision.