Director – Family Support Center

Kaizen Lab Inc.; Baltimore (MD); On-site; USD 70,000 - 90,000; Full time

Job summary

Kaizen Lab Inc. is seeking a Family Support Program Director to oversee all aspects of the Center, including program development, staff supervision, and community outreach. The Director will ensure alignment with the Center's principles and facilitate program operations effectively.

Qualified candidates will have a Master's degree in Human Services or equivalent, with at least two years of supervisory experience and a commitment to community engagement and leadership. This role is critical for the growth and success of the Family Support Center.

Qualifications

• Master's degree preferred, Bachelor's degree accepted with relevant experience.
• Minimum of two years supervisory experience required.
• Four years' experience in program development and management.

Responsibilities

• Oversee program development, staff supervision, and budgeting.
• Ensure program adherence to its philosophy.
• Network with community and conduct outreach.

Skills

Community outreach

Financial management

Public speaking

Problem-solving

Team leadership

Education

Master’s degree in Human Services or Human Development

Bachelor’s degree in related field with four years of experience

Job description

Summary:

Family Support Program (FSP) Director—also referred to as Director or PD is responsible for overseeing all aspects of the Center, including program development, implementation, evaluation, reporting, staff supervision, budgeting, fundraising, and facilities management. The Director ensures smooth operations and alignment with Center policies and philosophy.

Key Responsibilities:

• Oversees all aspects of program development, supervision of staff, budget, money management, fundraising, enrollment, and facilities.
• Facilitates the smooth flow of the program and ensures its adherence to stated philosophy.
• Oversees the care, safety, and well‑being of staff, participants, and volunteers.
• Coordinates staff meetings, staff orientation and training, and encourages professional development.
• Helps participants to identify needs.
• Networks with the community by coordinating community outreach.
• Prepares monthly, quarterly, and annual statistical and programmatic reports.
• Attends sponsoring agency, MFN Directors' and FSC Advisory Committee meetings.

General Qualifications/Skills:

• Understand and be committed to the overall philosophy of Family Support.
• Work cooperatively with consultants from Maryland Family Network who are responsible for implementation and evaluation of Family Support Center program.
• Maintain respect for confidentiality of information divulged by or on behalf of participants.
• Possess the ability to relate to people of diverse educational, cultural and economic backgrounds.
• Be willing and able to do aggressive outreach and recruitment.
• Model appropriate interaction with young children and parents.
• Have the ability to work independently and as a team member and leader.

Specific Qualifications/Skills:

Management Skills should include:

• Ability to speak and write effectively.
• Ability to plan and organize use of resources effectively.
• Ability to keep accurate records.
• Ability to establish and implement goals.
• Ability to establish priorities.
• Ability to oversee financial matters and prepare budgets with multiple sources of income.
• Ability to garner additional funding when necessary.

Supervisory Skills should include:

• Ability to hire and terminate staff, as needed.
• Ability to delineate and monitor staff responsibilities.
• Ability to evaluate staff performance effectively.
• Ability to recognize and utilize the expertise of others.
• Ability to establish firm, fair, and objective practices with staff.
• Ability to recognize areas of concern and staff weaknesses.
• Ability to encourage staff development.

Community Relations and Networking Skills should include:

• Thorough knowledge of the community.
• Demonstrated ability to mobilize and utilize community resources.
• Demonstrated ability to attract and retain volunteers.
• Demonstrated ability to form effective networks.
• Knowledge of Board structure, its function and Agency/Board relationships.
• Ability to form and work with a Board effectively.
• Public speaking ability.

Leadership Skills should include:

• Ability to gain staff support.
• Modeling the expectations, standards that he/she requires of others.
• Interest in self – development through continued education and training.
• Ability to make sound decisions.
• Ability to clearly articulate expectations and to consistently follow through.
• Ability to build an effective team.
• Having played a leadership role in the community in the past and still being actively involved.
• Creativity, vision and flexibility.
• Ability to share vision with staff and to motivate them.
• Always looking to improve all aspects of the program.
• Good problem‑solving skills.
• Ability to objectively listen and respond to staff concerns.

Education:

• Master’s degree in Human Services or Human Development preferred.
• Bachelor’s degree accepted in same field with a minimum of four years’ experience in program development and management in program(s) serving populations similar to FSC populations.
• Minimum of two years supervisory experience required.