Service Coordinator – Family Support Center

Kaizen Lab Inc.; Baltimore (MD); On-site; USD 45,000 - 55,000; Full time

Job summary

Kaizen Lab Inc. in Baltimore is seeking a dedicated professional to join the Family Resource Center. The role emphasizes support for families in identifying their strengths and achieving their goals through comprehensive service coordination.

The ideal candidate will possess a Master's or Bachelor's degree in Human Services or similar field, along with relevant experience in family support and counseling.

Qualifications

• Two years of experience providing direct service to families preferred.
• Four years of experience required if having a Bachelor's degree.
• Experience facilitating groups is essential.

Responsibilities

• Familiarize new participants with Center services and complete paperwork.
• Ensure new families feel welcomed into programs.
• Conduct outreach and recruitment activities.
• Maintain participant files and ensure confidentiality.

Skills

Effective written and verbal communication skills

Planning and organizational skills

Service coordination skills

Ability to provide individual, family, and group counseling

Knowledge of community resources

Education

Master's degree in Human Services, Human Development, or Social Work

Bachelor’s degree in the same fields

Job description

Summary

This position is a core component of the Family Resource Center, designed to help families identify their strengths, meet their needs, and achieve their goals. It is not a stand‑alone task—it operates in collaboration with all other Center staff and is driven by the expressed needs and priorities of the participating parents.

Key Responsibilities

• Meets with new Center participants to familiarize them with the Center and the services available and completes all required paperwork.
• Ensures that new families feel welcomed and are integrated into the Center programs and activities.
• Provides assistance and supportive counseling to families as needed.
• Conducts aggressive outreach and recruitment activities.
• Ensures that all participant files are complete and accurate at all times.
• Ensures the confidentiality of all records and appropriate communications about and with participants.
• Conducts regular case meetings with all appropriate staff to assess progress on participant goals and services.
• Maintains contact with key individuals in community agencies to facilitate referrals; makes referrals as necessary and follows up on all referrals.
• Provides recruitment and retention services, including home visits to families.
• Provides informal and formal parenting education to families addressing specific developmental needs of their children.
• Facilitates groups to optimize participant self‑esteem and potential.
• Works with Center staff to ensure that Center services are meeting participant needs.
• Serves as a member of the Center management team and, as such, provides leadership to Center staff as requested by Director.
• Attends trainings and meetings as required by sponsoring agency and MFN.

General Qualifications/Skills

• Understand and be committed to the overall philosophy of Family Support.
• Maintain respect for confidentiality of information divulged by or on behalf of participants.
• Possess the ability to relate to people of diverse educational, cultural, and economic backgrounds.
• Be willing and able to do aggressive outreach and recruitment.
• Model appropriate interaction with young children and parents.
• Have the ability to work independently and as a team member and leader.

Specific Qualifications/Skills

• Have effective written and verbal communication skills.
• Have excellent planning and organizational skills.
• Have excellent service coordination skills.
• Have the ability to establish and implement goals.
• Have the ability to establish priorities.
• Be able to make assessments and appropriate referrals.
• Have problem‑solving skills.
• Have the ability to provide individual, family, and group counseling.
• Have knowledge of community resources and how to access them effectively.
• Be able to advocate effectively for families.
• Have the ability and willingness to make home visits.

Education/Experience

• Master's degree in Human Services, Human Development, or Social Work with two years’ experience providing direct service to families preferred.
• Bachelor’s degree in the same fields acceptable with a minimum of four years’ experience.
• Must have experience providing direct service to individuals and experience facilitating groups.
• Familiarity with issues of young parents, infants and toddlers, issues of poverty, and linking with community resources desirable.
• Minimum of one-year direct staff supervision.