Service Coordinator & Estimates Specialist

Holt Ag Solutions; Woodland (CA); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

401(k)

Paid holidays

Paid vacation

Paid sick time

Job summary

Holt Ag Solutions is seeking a role that coordinates service delivery for customers in central Northern California and Oregon. You will act as the bridge between customers and technicians to ensure timely repairs and high satisfaction, while guiding scheduling, billing, and regulatory compliance.

Responsibilities include coordinating repairs, maintaining records, and communicating changes in costs or delivery expectations.

Qualifications

• Ability to read, analyze and interpret general business materials.
• Ability to write service reports.
• Ability to present information clearly to managers, clients and the public.
• Ability to perform basic arithmetic and measurements.
• Ability to solve practical problems with limited standardization.
• Ability to follow written, oral, diagram, or schedule instructions.

Responsibilities

• Liaise between customer and technicians to ensure timely repairs.
• Ensure technicians perform repairs correctly and communicate cost/delivery changes.
• Schedule repair work and assign technicians based on skill level.
• Maintain a schedule board to ensure customer satisfaction.
• Ensure repairs are charged correctly (warranty, policy).
• Maintain records of service repairs and reworks.
• Comply with applicable regulations (Hazardous waste disposal, OSHA Right-to-Know).
• Ensure compliance with manufacturer warranty and policy procedures.
• Coordinate with Service Manager on training needs.
• Report technician or customer concerns to the Service Manager.
• Build and maintain positive customer relationships.

Skills

Reading and interpreting

Writing service reports

Effective communication

Mathematical skills

Problem solving

Instruction interpretation

Education

High school diploma/GED

2 years related experience

Tools

None specified

Job description

Holt Ag Solutions is seeking a role that coordinates service delivery for customers in central Northern California and Oregon. You will act as the bridge between customers and technicians to ensure timely repairs and high satisfaction, while guiding scheduling, billing, and regulatory compliance.

Responsibilities include coordinating repairs, maintaining records, and communicating changes in costs or delivery expectations.