Service Writer

Holt Ag Solutions; Woodland (CA); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

401(k)

Paid holidays

Paid vacation

Paid sick time

Job summary

Holt Ag Solutions is seeking a role that coordinates service delivery for customers in central Northern California and Oregon. You will act as the bridge between customers and technicians to ensure timely repairs and high satisfaction, while guiding scheduling, billing, and regulatory compliance.

Responsibilities include coordinating repairs, maintaining records, and communicating changes in costs or delivery expectations.

Qualifications

• Ability to read, analyze and interpret general business materials.
• Ability to write service reports.
• Ability to present information clearly to managers, clients and the public.
• Ability to perform basic arithmetic and measurements.
• Ability to solve practical problems with limited standardization.
• Ability to follow written, oral, diagram, or schedule instructions.

Responsibilities

• Liaise between customer and technicians to ensure timely repairs.
• Ensure technicians perform repairs correctly and communicate cost/delivery changes.
• Schedule repair work and assign technicians based on skill level.
• Maintain a schedule board to ensure customer satisfaction.
• Ensure repairs are charged correctly (warranty, policy).
• Maintain records of service repairs and reworks.
• Comply with applicable regulations (Hazardous waste disposal, OSHA Right-to-Know).
• Ensure compliance with manufacturer warranty and policy procedures.
• Coordinate with Service Manager on training needs.
• Report technician or customer concerns to the Service Manager.
• Build and maintain positive customer relationships.

Skills

Reading and interpreting

Writing service reports

Effective communication

Mathematical skills

Problem solving

Instruction interpretation

Education

High school diploma/GED

2 years related experience

Tools

None specified

Job description

Holt Ag Solutions is the leading equipment and technology solutions provider for customers spanning across central northern California and Oregon. For over 90 years, we’ve built our reputation by placing our customers’ needs first, connecting them with the right parts and equipment for their projects and operating needs. We always have an eye out for motivated individuals interested in starting a career with a company that wants to see them grow.

POSITION SUMMARY

Overall objective is to ensure the development of customer relationships thorough successful management of service delivery.

QUALIFICATIONS REQUIREMENTS

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DUTIES AND RESPONSIBILITIES

• Work as liaise between customer and technicians, ensuring timely repairs.
• Ensure all technicians perform repairs correctly, efficiently and consistently; while writing estimates, communicating with all departments and achieving a high level of customer satisfaction.
• Schedule repair work and assign technician(s) work matching their skill level.
• Communicate clearly and professionally any changes in repair(s) that would affect cost and/or delivery expectations.
• Maintain a schedule board to ensure customer satisfaction.
• Ensure all repairs are charged out correctly (Warranty, policy, etc.).
• Maintain record of high-quality service repairs and rework.
• Understand and comply with federal, state, and local regulations that affect service operations (Hazardous waste disposal, OSHA Right-to-Know, etc.).
• Understand and ensure compliance with manufacturer warranty and policy procedures.
• Communicate with Service Manager to ensure all department employees receive appropriate training.
• Inform Service Manager of any technician or customer concerns as appropriate.
• Build and maintain positive customer relationships to strengthen customer loyalty.
• Other duties may be assigned.

EDUCATION AND/OR EXPERIENCE

High school or GED; and/or two years related experience and/or training; or equivalent combination of education and experience. Experience in scheduling repair work preferred. Experience in writing estimates preferred. Experience in understanding hazardous waste disposal, OSHA Right-to-Know preferred.

SKILLS

• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write service reports.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to add, subtracts, multiply and divides in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

Must have a valid driver license and a clear DMV driving record.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk and hear. The employee is frequently required to stand. The employee is occasionally required to sit; use hands and fingers, handle, or feel objects, tools, or controls; and reach with hands and arms.

The employee must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 100 pounds, and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works near moving mechanical parts and is regularly exposed to fumes or airborne particles. The employee frequently works in outside weather conditions and is occasionally exposed to toxic or caustic chemicals and vibration. The noise level in the work environment is usually moderate.

COMPENSATION

Wage Range $ 25.00 to $32.00

Wage depends on knowledge, skills and ability to perform the responsibilities of the job.

WHY WORK FOR HOLT?

Excellent company paid benefits including medical, dental, vision, life insurance, long-term disability, 401(k), profit sharing, nine paid holidays, paid vacation, and paid sick time. Career advancement opportunities and ongoing professional development.

Holt is an Equal Opportunity Employer M/F/V/DV. Holt provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status.

1-3 years:

Relevant work experience and/or training and education.

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.