Service Coordinator

Burkert USA Corporation; Huntersville (NC); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Freedom to innovate

Job summary

Burkert USA Corporation is seeking a customer service/coordination professional to own the end‑to‑end customer journey for service orders in the US. You will triage emails, act as the main contact from first contact through delivery, and provide proactive reminders and updates throughout the calibration process.

The role requires coordinating with inside sales, managing quotes, and ensuring timely shipments and documentation.

Qualifications

• Strong end-to-end customer ownership mindset.
• Ability to work proactively.
• Ability to work with a team and be self-directed.
• Clear written and verbal communication skills.
• Able to manage multiple open jobs simultaneously and prioritize.
• 2–5 years’ experience in customer service, service coordination, or operations.
• Proficient in Windows and Microsoft Office.
• Experience using SAP preferred.
• Quick learner, receptive to coaching and collaborative.
• Excellent time management, attention to detail, and follow-up.

Responsibilities

• Manage the US Service email and inbox by triage, responding and routing requests.
• Act as single point of contact for each customer from first contact thru delivery.
• Send proactive service reminders and keep customers informed of service orders.
• Quote training, field service, and other Burkert services using rate card and template.
• Coordinate with inside sales on formal quote issuance.
• Manage timing and progress of active calibration jobs and provide status updates.
• Coordinate inbound parts and shipments with factories overseas.
• Box completed devices and close RMAs.
• Ensure accurate service documentation and report throughput/bottlenecks.

Skills

Customer ownership

Proactive work

Team collaboration

Clear communication

Multitasking

Tools

SAP

Windows

Microsoft Office

Job description

Where would you like to shape the success of your future career: At a worldwide leading manufacturer of process measuring and control technology? In a family‑owned company that values its more than 3,700 employees in more than 30 countries and sees them all as individuals? In a team that breaks new ground with courage and passion? Did you answer „Yes“ three times? Then it is time for us to make your acquaintance.

Responsibilities

• Manage the US Service email and inbox by triage, responding and routing requests
• Act as single point of contact for each customer from first contact thru delivery
• Send proactive service reminders
• Keep customers informed of all aspects of the service order
• Quote training, field service, and other Burkert services using a standard rate card and quote template
• Coordinate with inside sales on formal quote issuance
• Manage timing and progress of active calibration jobs
• Provide proactive status updates to customers throughout the calibration process
• Flag and process purchase order increases during calibration (repairs, upsells)
• Attend shop floor regularly to maintain visibility of active job status
• Unbox returned devices and receive in each serial number
• Prepare units for production, create manual repair orders for discontinued devices
• Coordinate inbound parts and shipments with factories overseas
• Box completed devices and close RMA’s
• Follow up with Inside Sales to confirm delivery notes are printed
• Follow up with outbound team to confirm shipments are cleared
• Maintain accurate service documentation throughout each job
• Report on calibration throughput, open jobs, and bottlenecks
• Escalate delays proactively – both internally and to the customer
• Other duties and responsibilities as assigned or required

Requirements

• Strong end‑to‑end customer ownership mindset
• Ability to work proactively
• Ability to work with a team and self‑directed
• Ability to have clear written and verbal communication skills
• Able to manage multiple open jobs simultaneously and prioritize effectively
• 2-5 years’ experience in customer service, service coordination, or operations
• Proficient in Windows and Microsoft Office
• Experience using SAP preferred
• Quick learner, receptive to coaching, and collaborative.
• Exceptional time management, attention to detail, and follow‑up skills
• High energy, quality minded, initiative‑taking, and goal oriented

Benefits

• In return, we offer you exciting and challenging responsibilities, diverse perspectives with a high degree of individual freedom and a corporate culture that encourages you to use it.

Curious? Then we look forward to receiving your application. Our products and systems are invisible and indispensable at the same time. Without knowing it, we all encounter valves, sensors, controllers and customized systems made by Burkert every day: from beer, juice or dairy products to cosmetics and medicine products. Anyone who gives free flow to ideas and always thinks that little bit further than others, needs not only a great passion for innovation, but above all courage. This quality still characterizes our company today and makes our successes possible. Thanks to our financial independence, we can consistently pursue our strategic goals, even in uncertain times, and this creates a secure basis for the jobs in our company.