Dispatcher

Beyond Wow Plumbing; Austin (TX); On-site; USD 26,174 - 33,062; Full time

Benefits offered by this job

Medical coverage

Paid life insurance

Simple IRA Retirement Plan with company match

Health Savings Account

Ongoing leadership and occupational training

Paid time off

5 paid holidays

Parental leave

Monthly gym membership allowance

Quarterly company events

Job summary

An established industry player seeks a dynamic Dispatcher to enhance service efficiency and customer satisfaction. In this role, you will manage service calls, ensuring the right technician is dispatched for each job while maintaining excellent communication with customers. Join a vibrant team that values training and growth, and enjoy a competitive compensation package that includes bonuses and benefits. This position not only offers a chance to develop your skills but also to be part of a company culture that prioritizes employee welfare and satisfaction. If you are organized, detail-oriented, and ready to make a difference, this opportunity is for you!

Qualifications

• Minimum 1 year of dispatch experience in the home service industry.
• Strong organizational and communication skills are essential.

Responsibilities

• Plan, forecast, and dispatch service calls for Service Technicians.
• Communicate service call status to customers and follow up post-service.

Skills

Organizational Skills

Communication Skills

Attention to Detail

Math Skills

Interpersonal Skills

Education

High School Diploma

Tools

Microsoft Office

ServiceTitan

Job description

Beyond Wow Plumbing is currently searching for a dynamic and motivated Dispatcher to join our team! In this role, you will enhance the efficiency of our company and the service we provide to our customers by effectively managing service calls. If you’re looking for a promising career with a great company that offers competitive pay and attractive benefits, you’ve come to the right place.

Dispatcher Description:

1. Proactively plan, forecast, and dispatch service calls for our Service Technicians
2. Manage and organize customer service calls before deploying them to the Service Technician
3. Accurately dispatch the required Service Technician with the right skill level for each service call, minimizing unnecessary costs and building customer confidence
4. Communicate the status of the service call to the customer during the process and follow up after completion
5. Work closely with the Call Center Manager and Service Technicians to provide administrative tracking support
6. Continually review processes and services to make recommendations/proposals to improve and enhance the customer experience
7. Collaborate with Call Center Managers, Service Technicians, and Customer Service Representatives to support and promote multiple business solutions for both short- and long-term growth opportunities
8. Authentically promote and adhere to the company’s vision, mission, core values, and brand
9. Have fun working with a vibrant, talented team

Job Requirements:

1. Minimum 1 year of dispatch experience in the home service industry (plumbing experience is a plus)
2. Strong organizational skills to meet customer service delivery requirements on time, every day
3. Proficiency in company computer systems to organize all service calls and customer information (Microsoft Office and ServiceTitan experience are a plus)
4. High attention to detail and consistent follow-up when required
5. Excellent math, verbal, written, and interpersonal skills
6. Flexibility to work on a rotation of Saturdays is required. This position is based in Taylor, Texas and requires you to commute to Taylor daily.

What we offer:

1. $19-$24/hour
2. Competitive weekly pay
3. Monthly bonus opportunities
4. Generous referral bonus opportunity
5. Medical coverage offered
6. Paid life insurance
7. Simple IRA Retirement Plan with company match
8. Health Savings Account
9. Ongoing leadership and occupational training
10. Paid time off
11. 5 paid holidays
12. Parental leave
13. Monthly gym membership allowance
14. Quarterly company events
15. Outstanding company culture

What our team members are saying about us:

“Beyond Wow provides extensive training to all employees, and I have grown leaps and bounds since joining the team. I love being a Beyond Wow tech because they take great care of their employees, and the sky is the limit when it comes to earning potential.” – Jacob, Expert Plumber

“Beyond Wow Plumbing is a great place to work. The company culture is stellar, the bonus opportunities are generous, and I have a lot of creative freedom in my work!” - Brad, Director of Marketing

Learn more about us:

We are excited that you are considering a career at Beyond Wow Plumbing! Get to know us better by visiting beyondwow.com/about. We look forward to reviewing your application!