Service Coordinator & Dispatcher

Titan Tech; Mason (OH); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health and dental insurance

401(k) with match

PTO: 2 weeks in your first year, 4 we

Parental leave

Yearly performance-based bonus

Financial planning assistance

Paid training and room to grow

Job summary

Titan Tech is seeking an organized, people-first Service Coordinator to keep clients informed and technicians on schedule at our Mason, OH site. If you can juggle schedules, stay calm on the phone, and ensure nothing falls through the cracks, we'll teach you the rest.

Responsibilities include logging requests, routing to the right tech, dispatching for on-site visits, keeping calendars current, and coordinating with vendors.

Qualifications

• 1+ years in dispatch, scheduling, service coordination, front desk or customer service
• Strong organization skills: keep a clean calendar, track follow-ups and finish what you start
• Clear, friendly communication by phone and email, including with frustrated callers
• Comfortable with computers and quick to learn new software; will use a ticketing platform, Microsoft 365 and Teams daily
• Good judgment about what's urgent, and able to handle frequent interruptions
• IT or technical experience is a big plus and may mean a higher starting rate
• Nice to have: experience with a ticketing or dispatch system, or MSP, IT, HVAC or home services company

Responsibilities

• Answer client calls and emails professionally, log every request, and set clear expectations on next steps
• Sort incoming requests by urgency and route them to the right technician
• Schedule and dispatch technicians for on-site visits, projects and follow-ups, and manage the team calendar
• Follow up with clients and technicians so every request gets closed out
• Keep client contact info, notes and appointment details accurate and up to date
• Coordinate with vendors on deliveries, warranty repairs and service appointments
• Help with light admin work such as ordering supplies and tracking equipment shipments

Skills

Dispatch & scheduling

Customer service

Organization

Communication

Problem solving

Tools

Microsoft 365

Teams

Ticketing system

Job description

Titan Tech is a Managed Service Provider (MSP) supporting small and medium-sized businesses across Cincinnati and Northern Kentucky. We're looking for an organized, people-first Service Coordinator to keep our clients informed and our technicians on schedule. If you can juggle schedules, stay calm when the phone is ringing, and make sure nothing falls through the cracks, we'll teach you the rest.

$20–$25/hr, based on experience · Full-time · On-site in Mason, OH · No IT experience required

What you'll do

• Answer client calls and emails professionally, log every request, and set clear expectations on next steps

• Sort incoming requests by urgency and route them to the right technician

• Schedule and dispatch technicians for on-site visits, projects and follow-ups, and manage the team calendar

• Follow up with clients and technicians so every request gets closed out

• Keep client contact info, notes and appointment details accurate and up to date

• Coordinate with vendors on deliveries, warranty repairs and service appointments

• Help with light admin work such as ordering supplies and tracking equipment shipments

What we're looking for

• 1+ years in dispatch, scheduling, service coordination, front desk or customer service

• Strong organization skills: you keep a clean calendar, track follow-ups and finish what you start

• Clear, friendly communication by phone and email, including with frustrated callers

• Comfortable with computers and quick to learn new software. You'll use a ticketing platform, Microsoft 365 and Teams every day

• Good judgment about what's urgent, and able to handle frequent interruptions

• IT or technical experience is a big plus (help desk, computer repair, IT classes or certifications) and may mean a higher starting rate

• Nice to have: experience with a ticketing or dispatch system, or an MSP, IT, HVAC or home services company

Requirements

• Able to pass an FBI background check with fingerprinting

• Able to work on-site in Mason, OH, during business hours

What we offer

• Health and dental insurance

• 401(k) with match

• PTO: 2 weeks in your first year, 4 weeks after that

• Parental leave

• Yearly performance-based bonus

• Financial planning assistance

• Paid training and room to grow

Benefits begin after 90 days of employment.