Service Coordinator & Dispatcher

Titan-Tech; Mason (OH); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

401(k) with match

PTO: 2 weeks in year 1, 4 weeks after

Job summary

Titan Tech is seeking a detail-oriented Service Coordinator to keep clients informed and technicians on schedule at our Mason, OH site. No IT experience required, with room to grow into higher starting rates for IT-related backgrounds.

The role emphasizes answering calls, logging requests, route prioritization, and maintaining a tidy calendar while coordinating with vendors and completing light admin tasks. On-site work in Mason is required.

Qualifications

• 1+ years in dispatch, scheduling, service coordination, front desk or customer service
• Strong organization skills and ability to manage calendars and follow-ups
• Clear, friendly communication by phone and email, even with frustrated callers
• Comfortable with computers and learning new software (ticketing platform, MS 365, Teams)
• IT or technical experience is a plus and may affect starting rate

Responsibilities

• Answer client calls and emails professionally, log requests, set expectations
• Route requests by urgency to the right technician
• Schedule and dispatch technicians for on-site visits and projects
• Follow up to ensure requests are closed
• Maintain accurate client info, notes, and appointment details
• Coordinate with vendors on deliveries and repairs
• Assist with light admin like ordering supplies and tracking shipments

Skills

Dispatch coordination

Organization

Communication (phone & email)

Tech-savvy

IT background a plus

Tools

Ticketing software

Microsoft 365

Teams

Job description

Titan Tech is a Managed Service Provider (MSP) supporting small and medium-sized businesses across Cincinnati and Northern Kentucky. We're looking for an organized, people-first Service Coordinator to keep our clients informed and our technicians on schedule. If you can juggle schedules, stay calm when the phone is ringing, and make sure nothing falls through the cracks, we'll teach you the rest.

$20–$25/hr, based on experience · Full-time · On-site in Mason, OH · No IT experience required

What you'll do

• Answer client calls and emails professionally, log every request, and set clear expectations on next steps

• Sort incoming requests by urgency and route them to the right technician

• Schedule and dispatch technicians for on-site visits, projects and follow-ups, and manage the team calendar

• Follow up with clients and technicians so every request gets closed out

• Keep client contact info, notes and appointment details accurate and up to date

• Coordinate with vendors on deliveries, warranty repairs and service appointments

• Help with light admin work such as ordering supplies and tracking equipment shipments

What we're looking for

• 1+ years in dispatch, scheduling, service coordination, front desk or customer service

• Strong organization skills: you keep a clean calendar, track follow-ups and finish what you start

• Clear, friendly communication by phone and email, including with frustrated callers

• Comfortable with computers and quick to learn new software. You'll use a ticketing platform, Microsoft 365 and Teams every day

• Good judgment about what's urgent, and able to handle frequent interruptions

• IT or technical experience is a big plus (help desk, computer repair, IT classes or certifications) and may mean a higher starting rate

• Nice to have: experience with a ticketing or dispatch system, or an MSP, IT, HVAC or home services company

Requirements

• Able to pass an FBI background check with fingerprinting

• Able to work on-site in Mason, OH, during business hours

What we offer

• Health and dental insurance

• 401(k) with match

• PTO: 2 weeks in your first year, 4 weeks after that

• Parental leave

• Yearly performance-based bonus

• Financial planning assistance

• Paid training and room to grow

Benefits begin after 90 days of employment.