Rental Operations Coordinator

WMH Solutions; Charlotte (NC); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Cell Phone Allowance

Profit Sharing

Retirement Benefits

Medical, Dental & Vision

Paid Holidays + PTO

Career Advancement

Professional Development

Job summary

WMH Solutions in Charlotte, NC is seeking a Rental Operations Coordinator to be the operational heartbeat of our rental business. You’ll connect customers, equipment, branches, vendors, and internal teams to ensure every rental moves smoothly from request to return.

This full-time, onsite role focuses on coordinating deliveries and pickups, maintaining fleet visibility, processing rental documentation, and resolving scheduling challenges to maximize uptime and customer satisfaction.

Qualifications

• 2+ years in equipment rental, fleet ops, or logistics.
• Experience managing multiple priorities in a fast-paced environment.
• Strong organizational and customer service skills.
• Experience with purchase orders, invoicing, inventory tracking, or rental documentation.
• Proficiency with ERP or rental management systems.

Responsibilities

• Coordinate deliveries, pickups, transfers, exchanges, and returns.
• Maintain real-time visibility of fleet availability and equipment readiness.
• Provide accurate rental updates and maintain rental documentation.
• Partner with Sales, Service, Transportation, and Operations to keep equipment moving efficiently.
• Resolve scheduling conflicts before they impact customers.
• Monitor equipment status and support continuous operational improvements.

Skills

Equipment Rental

Fleet Operations

Logistics

Dispatch

Customer Service

Tools

ERP systems

Rental Management Software

Excel

Outlook

Job description

Rental Operations Coordinator

Department: Supporting

Employment Type: Full Time

Location: Corporate Branch

Reporting To: Mike Larkins

Compensation: $22.00 - $26.00 / hour

Description

Charlotte, NC | Full-Time | Onsite

Starting Pay: $22–$26+/hour (Based on Experience)

Plus:

• Cell Phone Allowance
• Profit Sharing
• Retirement Benefits
• Medical, Dental & Vision
• Paid Holidays + PTO
• Career Advancement
• Professional Development

If you're the person everyone relies on to keep moving pieces organized, solve operational challenges, and make sure nothing falls through the cracks...

You’ll feel right at home here.

WMH Solutions is expanding one of the Southeast's fastest-growing equipment rental fleets, and we're looking for a Rental Operations Coordinator who thrives in fast-paced operations and takes pride in keeping customers, equipment, and internal teams connected.

This isn't simply an administrative position.

You're the operational hub that helps ensure equipment is delivered on time, rental commitments are fulfilled, fleet availability stays visible, and customers receive the level of service that keeps them coming back.

Every day, your coordination helps keep warehouses operating, production moving, and businesses running.

If you enjoy solving problems, staying organized under pressure, and bringing order to constantly moving priorities, you'll find meaningful work—and long-term career growth—at WMH Solutions.

At WMH, you're not stepping into a stagnant operation.

You're joining a company investing heavily in its future.

For more than 35 years, WMH Solutions has helped customers improve productivity through material handling equipment, equipment rentals, fleet management, service, automation, and aftermarket solutions.

Today we're proud to offer:

• Exclusive Linde Material Handling Dealership
• 35+ Years of Industry Leadership
• 11 Branch Locations Across the Southeast
• 250+ Associates—and Growing
• Continued Investment in Rental Fleet Expansion
• Modern Technology & Operational Systems
• Internal Promotion & Career Growth Opportunities
• Stable Leadership. Long-Term Vision.

As our rental business continues to grow, so do the opportunities for people who want to grow with it.

Every successful rental begins long before equipment reaches a customer's facility.

It begins with someone making sure every moving piece comes together at exactly the right time.

The right equipment.

The right customer.

The right location.

The right documentation.

The right communication.

That's the difference this role makes.

You won't simply coordinate equipment.

You’ll help protect customer uptime, support branch operations, and contribute directly to one of the fastest-growing areas of our business.

You enjoy work that keeps you engaged.

You naturally stay organized even when priorities shift.

You communicate well with customers, vendors, drivers, technicians, sales teams, and leadership.

You don't wait for problems to find you.

You notice them early—and enjoy solving them.

If you've worked in any of these environments, you'll likely transition quickly:

• Equipment Rental
• Material Handling
• Forklift Dealerships
• Heavy Equipment
• Construction Equipment
• Fleet Operations
• Dispatch & Transportation
• Logistics Coordination
• Industrial Operations
• Distribution & Warehousing
• Dealership Administration
• Operations Support

Whether your previous title was Rental Coordinator, Fleet Coordinator, Dispatch Coordinator, Equipment Coordinator, Logistics Coordinator, Rental Administrator, Operations Coordinator, Transportation Coordinator, or Fleet Administrator, we’d love to hear from you.

What You'll Own

You’ll become the operational heartbeat of our rental business—connecting customers, equipment, branches, vendors, and internal teams to ensure every rental moves seamlessly from request to return.

Your work directly impacts customer uptime, fleet utilization, operational efficiency, and the overall customer experience.

• Coordinate incoming rental requests from customers, Sales, and branch teams.
• Schedule equipment deliveries, pickups, transfers, exchanges, and returns.
• Maintain real-time visibility of fleet availability, equipment readiness, and rental status.
• Coordinate re-rent equipment through approved vendors when customer demand exceeds fleet availability.
• Help maximize fleet utilization while minimizing equipment downtime.

• Coordinate equipment movement between branches and customer locations throughout the Southeast.
• Support inventory visibility and equipment allocation.
• Partner with Transportation, Service, Sales, and Operations to keep equipment moving efficiently.
• Help resolve scheduling conflicts before they impact customers.
• Monitor equipment status and support continuous operational improvements.

• Serve as the primary communication hub between customers, vendors, branch teams, and internal departments.
• Provide accurate rental updates throughout the equipment lifecycle.
• Support billing, documentation, purchase orders, invoices, and rental records.
• Maintain accurate ERP and rental management system data.
• Deliver a customer experience built on responsiveness, accuracy, and follow-through.

No two days are exactly alike—and that's one of the reasons people enjoy this role.

One moment you're coordinating a forklift delivery for a customer preparing for a production increase.

The next, you're locating available equipment across multiple branches, arranging a transfer, processing rental documentation, or partnering with Service to prepare equipment for its next customer.

Throughout the week you'll:

• Coordinate deliveries and pickups
• Monitor fleet availability
• Process rental agreements and documentation
• Manage purchase orders and vendor invoices
• Communicate with customers regarding equipment status
• Partner with Sales, Service, Transportation, and Operations
• Solve scheduling challenges before they become customer problems

If you enjoy variety, organization, and seeing the direct results of your work every day, you'll thrive here.

Success in this position isn't measured by how busy you stay.

It's measured by how smoothly the operation runs because you're part of it.

Top performers consistently:

• Keep equipment moving efficiently.
• Stay ahead of scheduling conflicts.
• Communicate proactively.
• Maintain accurate documentation.
• Improve fleet visibility.
• Build strong internal relationships.
• Create positive customer experiences.
• Solve problems before customers ever notice them.

Qualifications

We're looking for someone who brings:

• 2+ years of experience in equipment rental, fleet operations, logistics, dispatch, dealership operations, transportation coordination, operations administration, or a related support role.
• Experience managing multiple priorities in a fast-paced environment.
• Strong organizational, communication, and customer service skills.
• Experience with purchase orders, invoicing, inventory tracking, equipment scheduling, or rental documentation.
• Microsoft Office proficiency, including Excel and Outlook.
• Experience with ERP, rental management, fleet management, or business systems preferred.
• Excellent attention to detail and follow-through.
• The ability to work collaboratively across departments while maintaining a customer-first mindset.

We've learned that outstanding Rental Operations Coordinators come from many industries.

You may be an excellent fit if you've worked in:

• Equipment Rental
• Material Handling
• Forklift Dealerships
• Heavy Equipment
• Construction Equipment
• Fleet Operations
• Logistics Coordination
• Transportation & Dispatch
• Industrial Operations
• Distribution & Warehousing
• Equipment Service Support
• Dealership Administration

Previous titles may include:

• Rental Coordinator
• Equipment Rental Coordinator
• Fleet Coordinator
• Fleet Administrator
• Dispatch Coordinator
• Logistics Coordinator
• Transportation Coordinator
• Operations Coordinator
• Rental AdministratorEquipment Coordinator
• Service Coordinator

If your experience aligns—even if your exact title doesn't—we encourage you to apply.

People who succeed here aren't looking for a job where every day is identical.

They're looking for a company where they can build a career.

At WMH, you'll find your work directly impacts customers, fleet performance, and business success.

Our investment in rental fleet expansion creates opportunities for advancement—not just additional work.

You’ll work alongside experienced professionals across Sales, Service, Transportation, Parts, and Operations who believe success is a team effort.

With more than 35 years of industry leadership, 11 branches, and continued investment across the Southeast, WMH combines long-term stability with the energy of a growing organization.

Many of our best leaders started by mastering the fundamentals. If you're driven, dependable, and eager to develop your skills, you'll have opportunities to grow with us.

About WMH Solutions

At WMH Solutions, we're more than a material handling company—we're a team of professionals committed to helping businesses keep moving.

For more than 35 years, we've partnered with manufacturers, distributors, warehouses, and industrial operations throughout the Southeast by delivering innovative material handling equipment, rental solutions, fleet management, automation, aftermarket support, and exceptional customer service.

Today, WMH proudly operates 11 locations across North Carolina, South Carolina, Tennessee, Virginia, Georgia, and Alabama, with more than 250 associates supporting thousands of customers every day.

As the exclusive Linde Material Handling dealership throughout much of our territory, we're continually investing in:

• Fleet expansion
• Technology
• Automation
• Operational excellence
• Employee development
• Leadership growth

We're building a company where people don't just find a job.

They build a career.

If you're looking for an organization that values accountability, teamwork, continuous improvement, and long-term opportunity, we'd love to meet you.

Every successful rental starts with someone who can bring organization to complexity.

Someone who communicates clearly.

Solves problems proactively.

Keeps customers informed.

And helps teams perform at their best.

If that sounds like you...

This isn't simply your next job.

It could be the beginning of your next career.

Join one of the Southeast's fastest-growing material handling organizations and become part of a team that's committed to moving customers—and careers—forward.

WMH Solutions is proud to be an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive workplace where every associate is respected, supported, and empowered to succeed.