Service Coordinator/Dispatcher

Network Computer Solutions; Chapman (KS); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Service Coordinator/Dispatcher, where your organizational prowess and problem-solving skills will shine. In this dynamic role, you will prioritize and schedule technicians to ensure client requests are handled efficiently. Your ability to communicate effectively and manage multiple tasks in a fast-paced environment will be crucial to the success of our operations. With a focus on customer satisfaction, you will play a vital role in delivering high-performance IT solutions. If you're ready to make an impact in a supportive and innovative workplace, this opportunity is for you.

Benefits

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

Qualifications

• Resourceful problem solver with strong communication and organizational skills.
• Proficient in MS Office, especially Word and Excel.

Responsibilities

• Schedule and dispatch IT Technicians based on customer requests.
• Maintain records of customer requests and technician schedules.

Skills

Problem-solving

Communication skills

Organizational skills

Time management

Negotiation skills

Tools

MS Office

Word

Excel

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Network Computer Solutions (NCS) empowers organizations by delivering the latest IT solutions. Our approach to business is simple; keeping our customers satisfied and prepared to interact with the rapid evolution of information technology. Our mission is to deliver high-performance solutions that are efficient and cost-effective for our customers. Their success is our success.

NCS is seeking a highly capable, hardworking Service Coordinator/Dispatcher. The primary function of the Service Coordinator is to interface with the client to prioritize and schedule technicians effectively. It is important that client requests are entered as tickets and assigned to technicians on a priority basis, so no client requests are lost, and each technician knows their schedule.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Schedule and dispatch IT Technicians according to customer requests and/or needs by telephone or email.
• Relay tickets, messages, and information to or from IT Techs or supervisors using the telephone or computer.
• Confer with customers, Supervisor, and/or Leadership to address questions, problems, and requests for service.
• Prepare daily work and tech schedules.
• Track equipment daily and ensure that all equipment has arrived prior to install.
• Record and maintain files and records of customer requests, inventory, and other dispatch information.
• Assign work orders to technicians with appropriate skill levels.
• Monitor personnel availability and vehicle location to coordinate service and schedules.
• Provide information to internal teams by telephone, in written form, e-mail, or in person.
• Use computers and computer software (such as Word, Excel) to enter, process, and retrieve data.
• Communicate with people outside the organization; represent the organization to customers, the public, and other external sources in person, in writing, by telephone, or e-mail.

Requirements:

• Must be a resourceful problem solver; ability to plan, design, and implement solutions.
• Proficiency in computer use and data input speed and accuracy.
• Strong communication, negotiation, and interpersonal skills.
• Solid organizational skills with an emphasis on attention to detail without letting items drop.
• Ability to handle many tasks and maintain high standards.
• You are highly organized and possess excellent time management skills; you can meet deadlines and juggle multiple tasks at once in a fast-paced environment.
• Must be a self-starter; can work independently or with a team.
• Excellent phone presence.

Knowledge, Skills, and Abilities:

• Knowledge of administrative and clerical procedures and systems such as MS Office.
• Ability to manage files and records.
• Ability to enter data in MS Word and Excel.
• Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Ability to resolve conflicts and negotiate with others such as handling complaints.

Experience:

• Scheduling experience in a fast-paced environment.
• Dispatching experience.