Service Coordinator: Dispatch, WIP & Parts Specialist

Quinn Company; California (MO); On-site; USD 30,307 - 34,440; Full time

Job summary

Quinn Company, your local Caterpillar store, is hiring a Service Coordinator in City of Industry, California. The role involves coordinating dispatch of technicians, managing work orders, and communicating with customers to ensure satisfaction.

Starting wage is $22.00–$25.00 per hour. Candidates should have a high school diploma or GED and 1–2 years of related experience, with proficiency in MS Office. Quinn Company is an Equal Opportunity Employer.

Qualifications

• High school diploma or GED with 1–2 years related experience, or equivalent.
• Customer service experience preferred and proficiency in MS Office.

Responsibilities

• Coordinate dispatch of field or shop technicians to work locations.
• Maintain and expedite work orders and coordinate workflow.
• Provide Time & Material estimates and communicate status to customers.
• Obtain payment methods and assist with invoicing and WIP reporting.
• Support branches for service requirements and respond to service requests.

Skills

Customer service

Education

High school diploma or GED

Tools

MS Office

Job description

Quinn Company, your local Caterpillar store, is hiring a Service Coordinator in City of Industry, California. The role involves coordinating dispatch of technicians, managing work orders, and communicating with customers to ensure satisfaction.

Starting wage is $22.00–$25.00 per hour. Candidates should have a high school diploma or GED and 1–2 years of related experience, with proficiency in MS Office. Quinn Company is an Equal Opportunity Employer.