Service Coordinator

Quinn Company; California (MO); On-site; USD 30,307 - 34,440; Full time

Job summary

Quinn Company, your local Caterpillar store, is hiring a Service Coordinator in City of Industry, California. The role involves coordinating dispatch of technicians, managing work orders, and communicating with customers to ensure satisfaction.

Starting wage is $22.00–$25.00 per hour. Candidates should have a high school diploma or GED and 1–2 years of related experience, with proficiency in MS Office. Quinn Company is an Equal Opportunity Employer.

Qualifications

• High school diploma or GED with 1–2 years related experience, or equivalent.
• Customer service experience preferred and proficiency in MS Office.

Responsibilities

• Coordinate dispatch of field or shop technicians to work locations.
• Maintain and expedite work orders and coordinate workflow.
• Provide Time & Material estimates and communicate status to customers.
• Obtain payment methods and assist with invoicing and WIP reporting.
• Support branches for service requirements and respond to service requests.

Skills

Customer service

Education

High school diploma or GED

Tools

MS Office

Job description

Overview

Quinn Company, your local Caterpillar store, is hiring a Service Coordinator in City of Industry, California. Quinn Company is a Caterpillar dealership founded in 1919. The company sells, services, and rents a full line of new and used construction, agricultural, and material handling equipment, diesel and natural gas engines. As a Caterpillar Dealership, Quinn Company enjoys a unique ability to be a nimble company with entrepreneurial spirit and leverage the global reach and support of a Fortune 50 company… local and global at the same time. Quinn Company ranks among the top performing Caterpillar Dealers in the world. This competitive, performance based drive is the foundation of the company’s culture.

Wages

Starting wage for the Service Coordinator will depend on experience and education. $22.00 - $25.00

Responsibilities

Essential duties and responsibilities for the Service Coordinator include the following. Other duties may be assigned.

• Coordinates dispatch of field or shop technicians to work locations.
• Technician time reconciliation in Kronos vs. DBS
• Reviews work in process, updating changes as they occur.
• Maintains and expedites work orders and coordinates work flow.
• Communicate work order status with the Customer Service Communicator.
• Responds to requests for service and assistance; meets commitments.
• Work with customers in a professional manner ensuring their needs are met and obtain a positive NPS score.
• Demonstrate professional communication with internal customers.
• Order Caterpillar parts per customer job.
• Actively quotes and sources parts from external vendors.
• Manage and analyze WIP (work in progress) process and report. Identify whether it’s a warranty issue or involve another department/outside vendor to do repairs or additional upgrades.
• Provide customer with Time & Material estimates as needed.
• Authorize technicians to purchase parts from outside vendors with or without a Quinn P.O.
• Responsible for obtaining method of payment including cash transactions.
• Maintenance of work orders and invoicing, meeting benchmarks of Last day of labor to Invoice and WIP turns.
• Manage work order collection issues and proactive responses to prevent write-off’s.
• Possess a general Machine and Weld Shop Product Support knowledge.
• Support all branches for service requirements as required.
• Perform other duties as assigned by management and may be assigned to provide services outside of normal working hours during the week or on the weekend when unexpected needs surface.
• A fit with Quinn Company’s performance driven culture and values of Integrity, Teamwork, Respect, Quality and Service.

Qualifications

High school diploma or general education degree (GED) and 1 – 2 years related experience and/or training; or equivalent combination of education and experience. Customer service experience preferred. Must be proficient with MS Office software such as Excel and Word.

Quinn is an Equal Opportunity Employer M/F/V/DV.

Quinn Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status. Quinn Group, Inc. has established an Affi… (EEO statement continues).