Rental Coordinator

Quinn Company; Riverside (CA); On-site; USD 27,000 - 33,000; Full time

Job summary

Quinn Company, your local Caterpillar store in Riverside, California, seeks a Rental Coordinator to manage rental activities, quotes, and customer service from our store. You will coordinate equipment, invoicing, and rental transactions using Rentalman, supporting sales and service teams to maximize revenue.

Ideal candidates have a high school diploma or GED and 1–2 years related experience, with strong communication and problem-solving skills.

Qualifications

• High school diploma or GED with 1–2 years related experience.
• Equal Employment Opportunity employer statements.
• Experience with rental transactions and customer service is a plus.

Responsibilities

• Take rental calls and quotes, and assist customers with equipment choices.
• Maintain accurate rental transactions: invoicing, insurance verification, credit checks, payment terms.
• Coordinate equipment hauling, maintenance, and repairs; update Rentalman records.

Skills

Customer service

Communication

Sales support

Education

High school diploma or GED

1-2 years related experience

Tools

Rentalman

Job description

Overview

Quinn Company, your local Caterpillar store, is hiring a Rental Coordinator in Riverside, California.

Quinn Company, your local Caterpillar store, is hiring a Rental Coordinator in Riverside, California.

Quinn Company is a Caterpillar dealership founded in 1919. The company sells, services, and rents a full line of new and used construction, agricultural, and material handling equipment, diesel and natural gas engines.

As a Caterpillar Dealership, Quinn Company enjoys a unique ability to be a nimble company with entrepreneurial spirit and leverage the global reach and support of a Fortune 50 company… local and global at the same time.

Quinn Company ranks among the top performing Caterpillar Dealers in the world. This competitive, performance based drive is the foundation of the company’s culture.

The Rental Coordinator rents, and sells Caterpillar and Allied equipment / products to maximize revenue; effectively services the rental and sales needs of current and prospective customers from small hand tools and contractor supplies to large earthmoving, and industrial equipment.

Wages

Starting wage will depend on experience and education. $19.76 - $24.02

Responsibilities

Essential duties and responsibilities include the following. Other duties may be assigned.

• Rental customer service activities: take calls, answers questions, quotes rates.
• Assists customers choose correct equipment size, mix, and model for application and jobsite requirements.
• Promotes the use of Caterpillar products for all rental needs.
• Maintains proactive / creative posture to increase rental sales activity and profitability.
• Ensures accurate and timely rental transactions: invoicing, insurance verification, credit checks, payment terms, etc.
• Schedules / coordinates equipment hauling in support customers’ needs through appropriate channels; processes billing.
• Updates rental transactions and related information into Rentalman database
• Performs rental equipment check-in / check-out
• Coordinates / schedules maintenance and repairs with Service Department; monitors repair status and costs.
• Works with Service Department to ensure equipment abuse by customers are identified and billed accordingly.
• Investigates and resolves customer problems with equipment deliveries, repairs, billing, and related logistics.
• Makes recommendations to management regarding changes in the rental fleet mix and equipment needs to maximize revenue.
• Assists outside Sales Representatives as necessary.
• Assists with other counter operations and rental store functions as needed and requested by store manager.
• Advises management of significant competitive sales and rental activities.
• Represents Quinn Rental Services in a professional manner that promotes the goals and values set forth by Quinn Company and the Caterpillar organization.

Qualifications

High school diploma or general education degree (GED) and one to two years related experience and/or training; or equivalent combination of education and experience.

Quinn is an Equal Opportunity Employer M/F/V/DV

Quinn Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status.

Quinn Group, Inc. has established an affirmative Action Plan to promote the employment and advancement of members of those covered groups identified by statute and regulations, including minorities, women, qualified disabled individuals and all Veterans and disabled Veterans