Service Coordinator & Dispatch Specialist

Watson Electrical Construction Co. LLC; Wilson (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Watson Electrical Construciton Company LLC in Wilson, North Carolina seeks a detail-oriented Service Coordinator to manage service orders, scheduling, dispatch, and billing. You will coordinate with service technicians, handle paperwork, and maintain clear communication with customers throughout the process.

Requirements include a high school diploma or GED, and licenses/certifications as needed. Occasional out-of-town work and overtime may be required.

Qualifications

• Current driver’s license if required by job conditions; applicable federal, state and local licenses as required by job conditions or by the company.
• Applicable federal, state and local certifications as required by job conditions or by the company.
• High School Graduate, holder of G.E.D., or equivalent Watson training.

Responsibilities

• Create all site work order tickets and small jobs related to site work.
• Schedule site tickets using GPS, if needed.
• Dispatch service requests to service technicians.
• Site work order purchase orders, including issuing PO, entering packing slips, clearing invoices, and entering invoices into Spectrum.
• Process all site work order paperwork, including, but not limited to, web portals, 3rd party paperwork, closing site tickets, monitoring status of site work orders, and pre-time entry.
• Handle all site work order billing.
• Maintain paperless workflow using company-approved cloud storage.
• Run work order reports in Spectrum as needed.
• Maintain communication with customers, including status updates and customer care.
• Obtain permits for service work orders and small jobs.
• Call in and/or follow up on inspections.
• Responsible for service technicians’ timesheets and payroll entry on Monday mornings.

Job description

Watson Electrical Construciton Company LLC in Wilson, North Carolina seeks a detail-oriented Service Coordinator to manage service orders, scheduling, dispatch, and billing. You will coordinate with service technicians, handle paperwork, and maintain clear communication with customers throughout the process.

Requirements include a high school diploma or GED, and licenses/certifications as needed. Occasional out-of-town work and overtime may be required.