Electrical Service & Dispatch Coordinator

Watson Electrical Construction Co.; Wilson (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Watson Electrical Construction Company LLC in Wilson, NC seeks an experienced Service Coordinator to support the Service Manager with scheduling, billing, and customer communication. This role ensures timely site work orders, proper documentation, and efficient coordination of field technicians.

The ideal candidate will have strong organizational skills, the ability to manage multiple tasks, and familiarity with service workflows, safety guidelines, and basic accounting processes.

Qualifications

• High School Diploma or GED required; Watson training is a plus.
• Experience coordinating service work orders and scheduling.
• Ability to communicate with customers and field technicians clearly.
• Strong organizational skills and attention to detail.

Responsibilities

• Schedule site work orders and dispatch service technicians.
• Handle site work order billing and related paperwork.
• Maintain paperless workflow using cloud storage.
• Monitor service email and respond to requests as needed.
• Obtain permits and follow up on inspections.
• Generate work order reports and communicate with customers.

Skills

Plan, direct and coordinate activities

Problem solving and analysis

Clear communication

Independent work

Attention to detail

People supervision

Education

High School Diploma or GED

Tools

Spectrum

GPS

Job description

Watson Electrical Construction Company LLC in Wilson, NC seeks an experienced Service Coordinator to support the Service Manager with scheduling, billing, and customer communication. This role ensures timely site work orders, proper documentation, and efficient coordination of field technicians.

The ideal candidate will have strong organizational skills, the ability to manage multiple tasks, and familiarity with service workflows, safety guidelines, and basic accounting processes.