Service Coordinator: Dispatch, Scheduling and Support

Convergint; Duluth (GA); Presencial; USD 40.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

10 Company Holidays and Paid Time Off

Medical, Dental & Vision Plan

Life insurance & Disability Plan

401K Matching Plan

Tuition reimbursement

Vehicle reimbursement plan or company/

Cell phone reimbursement

Paid parental leave

Wellness Program

Colleague Assistance Program

Descripción de la vacante

Convergint is seeking a full-time Service Coordinator to join a culture that values growth and exceptional service. You will handle dispatching, scheduling, and customer communications while supporting technicians and project needs.

Ideal candidates bring strong MS Office skills, 1–3 years in related roles, and a customer-first mindset. This role emphasizes organization, reliability, and teamwork within Convergint’s service-focused environment.

Formación

• College degree, trade school or equivalent experience.
• 1-3 years call center, dispatch, or administrative experience.
• Experience in a construction industry environment preferred.
• Strong customer service and communication skills.

Responsabilidades

• Handle incoming customer calls including service dispatching and scheduling.
• Create and dispatch work orders in iCare for maintenance and service.
• Attend planning sessions and reconcile weekly service paperwork.
• Enter and process purchase orders and track time sheets.
• Maintain customer service binders and update Spectrum data.
• Provide quotes to customers with supervision.
• Schedule monthly maintenance accounts and review expiring contracts.

Conocimientos

Customer service

Call center

Dispatch coordination

Administrative support

Time management

Outlook

Excel

Word

iCare system

Spectrum system

Educación

College degree or trade school

Herramientas

Outlook

Excel

Word

iCare system

Spectrum system

Descripción del empleo

Convergint is seeking a full-time Service Coordinator to join a culture that values growth and exceptional service. You will handle dispatching, scheduling, and customer communications while supporting technicians and project needs.

Ideal candidates bring strong MS Office skills, 1–3 years in related roles, and a customer-first mindset. This role emphasizes organization, reliability, and teamwork within Convergint’s service-focused environment.