Service Coordinator - Customer Experience & Logistics

Greenway Equipment, Inc.; Northern (KY); Hybrid; USD 36,000 - 52,000; Full time

Job summary

Greenway Equipment, Inc. is seeking a team member to support the Service Department, handle customer inquiries, and assist with loading/unloading equipment. You will follow check-in/out processes, communicate repair timelines, and assist with logistics and inspections.

The role involves maintaining records, processing work orders, managing warranty parts, and staying current on product knowledge. This position emphasizes safety, accuracy, and teamwork.

Qualifications

• Experience with basic computer and accounting functions.
• Ability to analyze and interpret basic internal reports.
• Experience working cooperatively in a team environment.
• Experience communicating effectively.

Responsibilities

• Fields internal and external customer inquiries to the Service Department.
• Assist in all loading and unloading of customer equipment.
• Follows a check in /check out process for all customer units.
• Communicates regularly regarding repair timelines and updates on anticipated completion dates with all customers.
• Assists in Logistics of Trucking/ Washing/ etc. as directed.
• Completes all Pre and Post Demo/Rental/ Final Delivery Inspections for the location.
• Completes all factory shipping verification for shortages and equipment condition at the time of delivery.
• Opens work orders as directed by the Service Manager/Assistant Service Manager and maintains control until they are previewed, approved, and invoiced.
• Maintains service department filings and records and service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager.
• Manages All Warranty Bins / Service Parts to be returned / Oil Sample Submission and tracking
• Updates customer profiles using equipment, hours, or other information from the customer work order.
• Maintains service accessories and supplies charges within the budgeted expenses
• May prepare Service Technician time management reports each day for reporting
• Ensures all service Warranty and Product Improvement Programs are completed, submitted to the warranty administrator within the required timeframe to receive maximum credit
• May participate in Service EDUCATE Training programs required for the development of skills and knowledge of the job role
• Maintains a clean work area and performs work in a neat and orderly fashion
• Follows all safety rules and regulations in performing work assignments
• Maintains knowledge of John Deere and competitive products

Skills

Basic computer

Accounting functions

Data interpretation

Teamwork

Communication

Job description

Greenway Equipment, Inc. is seeking a team member to support the Service Department, handle customer inquiries, and assist with loading/unloading equipment. You will follow check-in/out processes, communicate repair timelines, and assist with logistics and inspections.

The role involves maintaining records, processing work orders, managing warranty parts, and staying current on product knowledge. This position emphasizes safety, accuracy, and teamwork.