Service Writer

LE014 Greenway Equipment, Inc.; Bryant (AR, GA); On-site; USD 30,000 - 40,000; Full time

Job summary

Greenway Equipment, Inc. is seeking a detail‑oriented service support teammate to handle customer inquiries, schedule and coordinate service activities, and assist with loading/unloading equipment at the Bryant location.

The role involves following check-in/check-out processes, communicating repair timelines, supporting logistics, and maintaining service records, warranties, and parts while contributing to a safe, organized work environment.

Qualifications

• Requires basic computer and accounting skills.
• Ability to read and interpret internal reports.
• Demonstrated teamwork and cooperation.
• Strong communication skills.

Responsibilities

• Field internal and external customer inquiries to the Service Dept.
• Assist in loading and unloading customer equipment.
• Follow check-in/check-out process for all customer units.
• Communicate repair timelines and updates with customers.
• Assist in logistics of trucking and related tasks.
• Complete pre- and post-demo/rental/final delivery inspections.
• Verify factory shipping for shortages and equipment condition at delivery.
• Open and manage work orders until previewed, approved and invoiced.
• Maintain service filings and records with current manuals and bulletins.
• Manage warranty bins and service parts returns; track oil samples.
• Update customer profiles with equipment data and hours from work orders.
• Maintain charges for service accessories and supplies within budget.
• Prepare technician time management reports as needed.
• Ensure warranty and product improvement programs are completed and submitted for credit.
• Participate in Service EDUCATE training programs.
• Maintain a clean, neat work area.
• Follow safety rules and regulations.
• Maintain knowledge of John Deere and competitors’ products.

Skills

Basic computer skills

Accounting basics

Analytical skills

Teamwork

Communication

Job description

Join the Greenway team and join a work environment that encourages growth, offers educational opportunities and competitive benefits. We are a team of hardworking individuals who have a common goal of serving exceptional customer experience while creating an enjoyable work environment.

Job Description Responsibilities

• Fields internal and external customer inquiries to the Service Department
• Assist in all loading and unloading of customer equipment
• Follows a check in /check out process for all customer units
• Communicates regularly regarding repair timelines and updates on anticipated completion dates with all customers
• Assists in Logistics of Trucking/ Washing/ etc. as directed
• Completes all Pre and Post Demo/Rental/ Final Delivery Inspections for the location
• Completes all factory shipping verification for shortages and equipment condition at the time of delivery
• Opens work orders as directed by the Service Manager/Assistant Service Manager and maintains control until they are previewed, approved, and invoiced
• Maintains service department filings and records and service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Manages All Warranty Bins / Service Parts to be returned / Oil Sample Submission and tracking
• Updates customer profiles using equipment, hours, or other information from the customer work order
• Maintains service accessories and supplies charges within the budgeted expenses
• May prepare Service Technician time management reports each day for reporting
• Ensures all service Warranty and Product Improvement Programs are completed, submitted to the warranty administrator within the required timeframe to receive maximum credit
• May participate in Service EDUCATE Training programs required for the development of skills and knowledge of the job role
• Maintains a clean work area and performs work in a neat and orderly fashion
• Follows all safety rules and regulations in performing work assignments
• Maintains knowledge of John Deere and competitive products

Help us continue to meet our two Guiding Principles of Building a Sustainable Business while providing an Exceptional Customer Experience.

Qualifications

• Experience with basic computer and accounting functions
• Experience analyzing and interpreting basic internal reports
• Experience working cooperatively in a team environment
• Experience communicating effectively

It is the policy of Greenway not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.

For more than 30 years, we have been the trusted equipment dealer of customers from all over Arkansas and Southeast MO. We are recognized by our customers as an innovative and trusted partner who is focused on improving organizational efficiencies through worry free solutions. We provide an energized environment for our employees in which they have pride in their employment, opportunities for career development, and a focus on family. We continue to reinvest in the communities in which we operate. our mission to support your operation, no matter what the need.