Service coordinator coordinator

Technical Safety Services LLC; Los Angeles (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

Paid time off

Company holidays

Job summary

Technical Safety Services LLC is seeking a Field Service Planning Coordinator to keep our field teams running smoothly and ensure every service visit delivers on our safety and quality commitments at client facilities.

You will coordinate schedules, manage monthly inventory, review field work orders, assign tasks to technicians, and resolve issues quickly. We offer training, comprehensive benefits, PTO and holidays, plus interview with the Hiring Manager.

Qualifications

• 2–5 years of experience in field service, customer service, or scheduling/coordination.
• Strong organizational skills with the ability to multitask, shift priorities, and thrive in a fast-paced environment.
• Proficient in Microsoft Office (Outlook, Excel, Word) and scheduling platforms; Excellent verbal and written communication skills with a customer-first mindset.

Responsibilities

• Coordinate client communications and respond to inquiries by phone and email.
• Manage monthly inventory lists and schedule service items according to PO/payment.
• Organize and schedule field service work orders, prioritizing tasks to ensure efficient service delivery.
• Review daily field service orders, assign tasks to technicians, and monitor progress to ensure timely completion.
• Identify, investigate, and resolve client or technician issues that arise during service delivery.
• Jumpstart your career with training and ongoing development opportunities.

Skills

Client communication

Scheduling & planning

Inventory management

Problem solving

Multitasking

Tools

Microsoft Office

Job description

As a Field Service Planning Coordinator, you'll be at the heart of our customer experience — keeping everything running smoothly behind the scenes so our field teams can show up and deliver every time. From managing schedules for new and existing customers to jumping on urgent requests and overseeing repairs, your work directly impacts customer satisfaction and safety.

• Client Communication - Respond promptly to client inquiries via phone and email, providing clear product and service information and handling repair requests efficiently.
• Inventory and Scheduling Oversight - Manage monthly inventory lists, ensure all items requiring service are scheduled following PO/payment collection, and document reasons for any missed items.
• Service Coordination - Organize and schedule field service work orders, prioritizing tasks to ensure the most efficient and timely service delivery.
• Order Review and Assignment - Review daily field service orders, assign tasks to technicians, and monitor job progress to ensure timely completion.
• Issue Resolution - Identify, investigate, and resolve client or technician issues that arise during service delivery, ensuring seamless operations and customer satisfaction.
• Jumpstart your career with training and ongoing development opportunities

• Enjoy comprehensive medical, dental, and vision coverage
• Feel supported with life insurance plus short and long‑term disability
• Generous PTO and 10 company‑paid holidays
• Interview with the Hiring Manager (Occasionally onsite for some roles)

2–5 years of experience in field service, customer service, or scheduling/coordination (a combination of education and experience may meet requirements).

• ~ Strong organizational skills with the ability to multitask, shift priorities, and thrive in a fast-paced environment.
• ~ Proficient in Microsoft Office (Outlook, Excel, Word) and scheduling/coordination platforms; Excellent verbal and written communication skills with a customer-first mindset.
• ~ Equivalent combinations of education, training, or hands‑on experience are welcome.

Technical Safety Services (TSS) is a leading nationwide laboratory service provider supporting top life sciences, healthcare, and research organizations. Our customers are doing work that improves and saves lives—and our team plays a critical role in making that possible. We test, certify, and service cleanrooms, fume hoods, biological safety cabinets, and other controlled environment equipment to ensure labs stay safe, accurate, and compliant. Working on‑site at customer facilities, our technicians help keep essential operations running and make a real impact in some of the most advanced labs in the country. TSS is a passionate equal opportunity employer and celebrates diversity.