Service Coordinator - Control Valve Services

Socket.dev; Gonzales (LA); On-site; USD 42,000 - 54,000; Full time

Job summary

Socket.dev is seeking a customer service/order coordination professional in Gonzales, Louisiana to manage correspondence, quotes, pricing, and invoicing. You will work with production, sales, project management, and customers to ensure timely responses and accurate order details.

The role requires researching repair parts, handling open orders, and maintaining strong relationships while meeting JHC TCC standards.

Qualifications

• Receive correspondence from external and internal customers which must be handled on a timely basis.
• Tasks will include quoting, executing, final pricing, and invoicing.
• Responsible for managing open order dates and work scope.
• The ability to communicate clearly and effectively with multiple divisions. (Production, Outside Sales, Project Management, Customer)
• Ability to research and identify necessary repair parts.
• This job is demanding in terms of knowledge, skills, commitment, and all other job-related qualifications. Urgency and pressure for prompt, accurate results are routine.
• Multi-tasking and the ability to handle and manage interruptions is expected.
• Overtime, and after hour work can be required during outage season.
• Understand and ensure that the JHC TCC (Total Customer Commitment) standards are upheld at all times.
• Attend and participate in required trainings.
• Participate in the after hour and weekend ‘On-Call’ rotation.
• Always build and cultivate solid relationships.
• Regular and predictable attendance is essential for this position.

Responsibilities

• Handle customer correspondence and respond promptly.
• Prepare quotes, process orders, and manage pricing/invoicing.
• Track open orders and maintain accurate scope of work.
• Communicate across Production, Outside Sales, PM, and Customer teams.
• Research parts and coordinate repairs as needed.
• Support on-call rotations and after-hours support as required.
• Attend trainings and maintain reliable attendance.
• Build and nurture strong customer relationships.

Job description

• Receive correspondence from external and internal customers which must be handled on a timely basis.
  • Tasks will include quoting, executing, final pricing, and invoicing.
  • Responsible for managing open order dates and work scope.
• The ability to communicate clearly and effectively with multiple divisions. (Production, Outside Sales, Project Management, Customer)
• Ability to research and identify necessary repair parts.
• This job is demanding in terms of knowledge, skills, commitment, and all other job-related qualifications. Urgency and pressure for prompt, accurate results are routine.
• Multi-tasking and the ability to handle and manage interruptions is expected.
• Overtime, and after hour work can be required during outage season.
• Understand and ensure that the JHC TCC (Total Customer Commitment) standards are upheld at all times.
• Attend and participate in required trainings.
• Participate in the after hour and weekend ‘On-Call’ rotation.
• Always build and cultivate solid relationships.
• Regular and predictable attendance is essential for this position.