Service Coordinator – Commercial Roofing & Client Support

Tecta America Commercial Roofing; Jessup (MD); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Paid holidays

Job summary

Tecta America East LLC in Jessup, MD is seeking a Service Coordinator to interface with the Service Manager and field crews, providing comprehensive support to customers and teams. The role emphasizes responsive communication, issue resolution, and schedule management.

The ideal candidate has 3+ years in service or roofing-related roles, strong organizational skills, and proficiency in MS Office; a valid driver’s license is required.

Qualifications

• High School Diploma or equivalent, college degree a plus.
• Minimum of three (3) years of service department, commercial roofing, and/or customer service experience.
• Critical skills include planning & organizing; problem identification/resolution, attention to detail, multi-tasking, follow-through, priority setting, and accomplishing tasks in a timely manner.
• Experience with the Microsoft Office Suite (Excel, Word, Outlook) required.
• Prior commercial roofing experience a plus but not required.
• Must have a valid driver's license.
• Ability to clearly convey concepts, assumptions, and thought patterns used to develop service documents.
• Must be able to pass a pre-employment Background Check, Drug Test and be E-Verified.

Responsibilities

• Opens and maintains customer accounts by recording account information and inputting into Navision and updating account information as required.
• Resolves service department/customer issues by assessing the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Develop and maintain business relationships to broaden Tecta's bidding pool.
• Attend trade events, lunch-and-learn seminars, and trade organization meetings to further develop trade industry relationships.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Investigate and resolve problems relating to all areas of responsibility, gather and analyze information and take proper course of action.
• Perform accounts receivable and accounts payable functions as required to maintain fiscal wellness of service department.
• Develop the daily and weekly field schedule, along with managing the off-hours on-call schedule.
• Perform other related duties as assigned.

Skills

Planning & organizing

Problem resolution

Attention to detail

Multi-tasking

Follow-through

Priority setting

Communication

Education

High School Diploma

College degree a plus

Tools

Navision

Microsoft Office (Excel, Word, Outlook)

Job description

Tecta America East LLC in Jessup, MD is seeking a Service Coordinator to interface with the Service Manager and field crews, providing comprehensive support to customers and teams. The role emphasizes responsive communication, issue resolution, and schedule management.

The ideal candidate has 3+ years in service or roofing-related roles, strong organizational skills, and proficiency in MS Office; a valid driver’s license is required.