Service Coordinator - Auto Care & Customer Support

CarMax; Raleigh (NC); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Paid sick time

Vacation time

Holiday pay with premium

Job summary

CarMax is hiring a Service Operator in Raleigh, NC. You will be the friendly, knowledgeable contact for customers, handling in-person and phone interactions and supporting service processes before, during, and after repairs.

Responsibilities include scheduling, coordinating repair appointments, and ensuring clear communication with team members while maintaining CarMax EH&S standards and a professional appearance during varied shifts.

Qualifications

• Excellent customer service skills and ability to handle inquiries professionally.
• Strong communication and listening abilities for positive customer interactions.
• Proficiency with data entry and basic computer tasks including spreadsheets.

Responsibilities

• Respond to service calls promptly and professionally with a customer-first mindset.
• Assist Service Consultants and Customer Advisors to ensure seamless service experiences.
• Schedule service appointments and route calls and inquiries accurately.

Skills

Customer service

Communication

Telephone etiquette

Data entry

Multitasking

Cross-functional teamwork

Professional appearance

Tools

Spreadsheets

Job description

CarMax is hiring a Service Operator in Raleigh, NC. You will be the friendly, knowledgeable contact for customers, handling in-person and phone interactions and supporting service processes before, during, and after repairs.

Responsibilities include scheduling, coordinating repair appointments, and ensuring clear communication with team members while maintaining CarMax EH&S standards and a professional appearance during varied shifts.