Service Coordinator — Customer Care & Scheduling

CarMax Inc.; Raleigh (NC); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Sick time

Vacation time

Holiday Premium Pay

Job summary

CarMax Raleigh is seeking a Service Operator to be the friendly, knowledgeable contact point for customers in our Service Department. You’ll handle in-person and phone interactions, help schedule and route service appointments, and support service processes before, during, and after repairs, contributing to a smooth, customer-focused operation.

You will join a best-in-class team that values integrity and putting people first, with opportunities to grow your skills and advance your career while

Qualifications

• Strong interpersonal and communication skills.
• Exceptional telephone etiquette and active listening abilities.
• Ability to execute standardized service processes and maintain high customer satisfaction scores.
• Proficiency in data entry and record-keeping, with intermediate computer skills including spreadsheets.
• Capability to thrive in a fast-paced environment, multitasking effectively while collaborating with cross-functional teams.
• Flexibility to work varied shifts, including nights, weekends, and holidays.

Responsibilities

• Respond promptly and professionally to all incoming service calls, demonstrating empathy and a customer-first mindset
• Assist Service Consultants and Customer Advisors with customer interactions as needed to ensure seamless service experiences
• Schedule service appointments and provide accurate routing of calls and inquiries
• Deliver timely written messages to the appropriate team members for follow-up
• Manage repair requests by coordinating and scheduling appointments efficiently and perform reminder calls for upcoming appointments and contact customers when special-order parts arrive
• Maintain compliance by auditing sublet invoices, loaner logs, and dealer tags according to CarMax guidelines
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Strong interpersonal skills

Exceptional telephone etiquette

Execute standardized service processes

Data entry and record-keeping

Multitasking with cross-functional

Flexible shifts

Tools

Spreadsheets

Job description

CarMax Raleigh is seeking a Service Operator to be the friendly, knowledgeable contact point for customers in our Service Department. You’ll handle in-person and phone interactions, help schedule and route service appointments, and support service processes before, during, and after repairs, contributing to a smooth, customer-focused operation.

You will join a best-in-class team that values integrity and putting people first, with opportunities to grow your skills and advance your career while