Service Coordinator

Tech9; Woodside (NY); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Eldorado Coffee Roasters is seeking a hardworking Service Coordinator to support the NYC Metro and NJ areas. You will manage daily service operations, field inquiries, and dispatch technicians to locations based on schedules and urgent needs.

The role requires strong customer service skills, dispatch experience, and bilingual Spanish abilities. This is a full-time on-site position supporting a growing team and customers across multiple locations.

Qualifications

• 1 year of customer service experience required.
• Dispatching experience is preferred.
• Spanish language skills are preferred.

Responsibilities

• Manage day-to-day operations of the service department in NYC Metro and NJ area.
• Field incoming calls and emails from customers and prospects with high service standards.
• Dispatch Service Technicians via email or phone as requests come in.
• Maintain technicians' daily schedules and coordinate with teams.
• Debrief customers after call completion when needed.
• Schedule and dispatch servicemen to locations per schedules or urgent needs.
• Create and track service calls and work orders.
• Coordinate with mechanics, supervisors, and sales to resolve service requests.
• Communicate with parts vendors and arrange installation of parts to sites.
• Maintain service reports, logs, and inventory records.
• Prepare daily work schedules (tune-ups, installs, inspections).

Skills

Customer service

Dispatching

Bilingual: Spanish

Tools

SAP

Job description

Eldorado Coffee Roasters has over 30 years’ experience in the industry! Come join our growing team of technicians in the the 5 boroughs of NY, Northern/Central New Jersey that have the passion and desire to build and grow with us. We are currently hiring hardworking service coordinator who strives to provide excellent service to our customers and join our team.Manage day-to-day operations of service department in the NYC Metro and NJ area.Field incoming calls/customer inquiries from current customers and prospects, while maintaining superior customer service.Field incoming emails or texts from internal team members.Dispatch via email and/or phone Service Technicians, as service requests are received.Maintain the Service Technicians daily schedules.Debrief customers after completion of each call (if necessary).Schedule and dispatch servicemen to appropriate locations according to predetermined schedules, customer requests or immediate needs.Create and track service calls.Coordinate with mechanics, supervisors, sales team, customers to resolve problems, requests for service.Coordinate and communicate with parts vendors for pricing and parts needed by technicians, and arrange install of parts to the location.Maintain service reports and logs.Prepare in advance daily work schedules, such as tune-ups, Installs, inspections, etc.Prepare and/or receive work orders to and from servicemen.Keep and organize work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information.Maintain customer database with current information using SAP.Use telephones, emails, or text messages to contact employees and customers.Assist with coordinating vehicle maintenance.Manage productivity of Service Technicians.Other duties and responsibilities, as assigned.Job Type: Full-timeSalary: From $20.00 per hourBenefits:401(k)401(k) matchingDental insuranceHealth insurancePaid time offVision insuranceSchedule:Monday to Friday, occasional SaturdaysExperience:Customer Service: 1 year (required)Dispatching: 1 year (preferred)Language:Bilingual: Spanish (preferred)Work Location: In-personE04JI800te7d409d0pb