Service Technician

Lacascoffee; Pennsauken Township (NJ); On-site; USD 28,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

401(k) with company match

Paid holidays and time-off

Job summary

A regional coffee roaster in Pennsauken, NJ seeks a Service Technician responsible for installing and repairing coffee brewing equipment. The role requires mechanical aptitude, 3+ years of experience, and a valid driver's license. Competitive hourly pay and benefits offered. Immediate hire available for the right candidate, including weekend on-call duties.

Qualifications

• 3+ years mechanical and technical experience, preferably with foodservice equipment.
• Valid driver's license with a clean driving record.
• Electrical and plumbing experience preferred.
• Electrical and Plumbing experience preferred; training available.

Responsibilities

• Install, repair and remove beverage dispensing equipment.
• Perform scheduled and unscheduled service activities.
• Maintain spare part levels and documentation.
• Maintain spare parts levels and reorders within replenishment guidelines.
• Document all service activity and time, including invoices and customer signatures.
• Forecast and plan equipment needs; provide customer feedback to management.
• Create systems to fulfill all promises made to customers.
• Other duties as assigned.

Skills

Mechanically inclined problem-solving

Customer feedback handling

Troubleshooting

Education

High school diploma or GED equivalent

Tools

Electrical knowledge

Plumbing experience

Job description

Service Technician

New York City / Long Island, NJ

Lacas Coffee Company ("Lacas" or the "Company"), a growing midsized regional coffee roaster based in Pennsauken New Jersey, is looking to hire a Service Technician. A Service Technician at Lacas is responsible for installing and deinstalling coffee and espresso brewing equipment at customer locations, and repairing and refurbishing used equipment to be placed into service. Customer locations include, but are not limited to, restaurants, diners, bagel stores, colleges, hotels, and other away-from-home locations where coffee beverages are prepared. Service Technicians are also responsible for maintaining adequate and accurate parts inventory, service call closure and specific documentation of work assignments and time. Work hours are Monday through Friday, during the day. Periodic compensated weekend on-call work is required.

Responsibilities

• Install, repair and remove specified coffee and beverage dispensing equipment in a designated regional geography.
• Perform scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys and installations
• Required to participate in "On Call" service including after hours and weekend schedule rotation
• Maintain spare part levels and reorders within replenishment guidelines
• Responsible for all documentation and activity verification required by the Company, including call closure procedure, completeness of invoice, and signature of all required documents from the customer.
• Participate in the forecasting and planning of equipment needs.
• Provide customer feedback/requests to management or to other departments.
• Create a system to fulfill all promises made to customers.
• Other duties as assigned.

Compensation and Benefits

Competitive hourly compensation, based on experience. Full suite of benefits available, including medical, dental and vision insurance, 401(k) with company match, and paid holidays and time-off.

About Lacas Coffee Company

Celebrating our Centennial in 2021, Lacas Coffee is one of the nation's longest established independent coffee roasters. We have been selecting and importing only the highest quality new crop Arabica beans from family owned plantations throughout the world's coffee growing regions. Our Original Blends, Specialty, Organic, and Fair Trade coffees are custom roasted at our state of the art facility and delivered fresh to demanding distributors, restaurants, hotels, specialty coffee and retailers through a network of regional and national distributors in a variety of channels. We continue to personally inspect and sample every batch of coffee beans we import and we select only those beans which meet the highest standards of quality and consistency. The Lacas Coffee Mission Statement: Lacas Coffee Company will build the future on its founding principles of integrity, premium coffee and exceptional customer satisfaction.

For more information, www.lacascoffee.com

Equal Opportunity Employer

Requirements

• High school diploma or GED equivalent
• Must be mechanically inclined with the proven ability to problem-solve equipment issues
• 3+ years mechanical and technical experience. Experience with foodservice equipment is preferred
• Valid driver's license with clean driving record
• Electrical, plumbing experience preferred. Willing to train the right person.