Customer Service Representative (Part-time)

Tech9; New York (NY); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

On-site

Job summary

Eldorado Coffee Roasters in New York's tri-state area is seeking a part-time Customer Service Representative for our call center. You will handle calls, take orders and assist customers to ensure satisfaction with our products and services.

The ideal candidate has 2+ years in a call center, strong communication skills, and is comfortable in a fast-paced environment. Spanish language skills are preferred; on-site schedule is Monday–Thursday, 8am–2pm.

Qualifications

• Minimum of 2 years in Call Center Customer Service.
• Excellent oral and written communication skills; follow instructions.
• Professional telephone manner.
• Ability to resolve low-priority issues without supervision.
• Willingness to learn Eldorado Coffee Roasters products; terminology and use.

Responsibilities

• Answer incoming client calls and take orders.
• Arrange service calls and solve client issues in a call center environment.
• Provide timely, professional customer support to enhance relationships.
• Collaborate with team and report to Call Center Manager.

Skills

Call Center

Oral Communication

Written Communication

Telephone Etiquette

Education

High School Diploma or Equivalent

Tools

MS Office

Job description

Job description

Queens based coffee roasting and distributing company seeks an experienced individual for a part-time customer service position in our call center. Customer Service Representatives serve as the primary point of contact for customers, providing timely and professional assistance with a variety of matters. You will have a major impact on our customers and the relationship we maintain with them.

The CSR will report directly to the Call Center Manager. Responsibilities include (but not limited to) answering incoming client calls, taking orders, arranging service calls and problem-solving client issues - all in a call center environment that strives for excellence.

If this sounds like something for you - then we'd like to meet you at Eldorado Coffee Roasters!

Experience/Qualifications:

• Minimum of 2 years Call Center Customer Service experience (in a refreshment and/or office supply background is a plus).
• Excellent oral and written communication skills, along with ability to follow instructions.
• Professional telephone manner.
• Ability to resolve low-priority issues without supervision.
• Willingness to continually increase your knowledge and understanding of Eldorado Coffee Roasters products, their functionality and use.
• Working knowledge of MS Office applications, including Excel and Outlook.
• High-energy, flexible, self-starter, hands-on, and comfortable working individually and in a team environment.

Eldorado Coffee Roasters is a leading New York metropolitan coffee and refreshment supplier which provides a world-class product line and the latest technology to bring that coffee-house feeling to its clients in the tri-state area. We specialize in a full line of name brand refreshment products and business supplies that you can trust. Socially responsible, environmentally friendly and a leader in customized solutions to meet your coffee and refreshment needs.

Job Type: Part-time

Salary: From $18.00 per hour

Schedule: Monday to Thursday, 8am to 2pm

Education: High school or equivalent (Preferred)

Experience: Customer Service: 1 year (Required)

Experience: CSR: 2 years (Preferred)

Language: Spanish (Preferred)

Work Location: On-site