Alarm Technician

Wayman Fire Protection, Inc.; Wilmington (DE); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits package

Room for growth

Job summary

Wayman Fire Protection, Inc. is seeking a dedicated Service/Installation Technician in Wilmington, Delaware, to join our Electronic Systems Division. You will be responsible for servicing and maintaining fire alarm systems and other electronic security systems while providing top-notch customer service. The ideal candidate will have a minimum of 3 years of experience in electronic systems, a strong ability to troubleshoot, and a commitment to growth within the company. We offer competitive pay and comprehensive benefits.

Qualifications

• Minimum 3+ years of electronic systems experience with a focus on fire alarm equipment.
• Outstanding verbal, written, and listening skills.
• Ability to work independently and as part of a team.

Responsibilities

• Service, troubleshoot, program, and maintain various electronic systems.
• Complete detailed reports of work for customer submission.
• Participate in on-call rotations and overtime as needed.

Skills

Customer service

Troubleshooting electronic systems

Effective communication

Detail-oriented organization

Education

NICET Level II certification

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Fire alarm systems

Access control systems

Job description

Wayman is a family owned and operated business that has been serving the local community for over 45 years. We design, fabricate and install fire sprinkler and fire alarm safety systems. We also inspect various safety systems such as fire suppression, wet and dry sprinkler systems, special hazards and offer fire alarm monitoring. Here at Wayman, we put our employees first and truly care about your success and growth within the company. We look for like-minded individuals who are creative, motivated, and ambitious to join our team. We provide competitive pay, an excellent benefits package, and plenty of room for growth including cross training into different departments.

Job Description

Wayman Fire Protection is looking for a dedicated Service/Installation technician to join our Electronic Systems Division. Our technician position will be responsible for the completion of assigned tasks in our construction projects division as well as our day‑to‑day service operations. This position will focus on our existing customer base, general contractor base, and electrical contractor base to provide excellent customer service and overall satisfaction. Our goals for this position will be to maintain control of the installation schedules, cost structure of the work, quality of the work performed, and most importantly the satisfaction of our customer base. This position will report directly to the department Operations Manager but also communicate with the department coordinators, other field technical team members, and other aspects of our organization. We are looking to grow the team! We have amazing benefits, great pay, steady work, and job security.

Our expectations of this position include the following but are not limited to:

• This person is a motivated self‑starter who works with a sense of urgency, is detail focused, well organized and who works well in a fast‑paced environment.
• Service, troubleshoot, program, and maintain fire alarm systems, access control systems, CCTV systems, and intrusion systems for various customer types.
• Be available for overtime when required as well as participate in the on‑call scheduled rotations.
• Complete detailed reports of work completed for submission to the customer.
• Maintain a professional appearance and demeanor with both our external and internal customers.
• Be able to communicate effectively with our customer base while providing a high level of customer service.
• Can attend out of state training when it is presented as well as participate in local training to maintain the skills necessary to continue serving our customer base.
• Complete any additional assignments above and beyond their normal work duties.

Qualifications

• Minimum 3+ years of electronic systems experience in the industry with preference to fire alarm equipment and systems
• Ability to work on various types of equipment to include but not limited to Edwards, Honeywell, Notifier, Silent Knight, FireLite. Edwards certifications preferred but not required.
• Outstanding verbal, written, and listening skills.
• Proven ability to work effectively in a group environment as well as independently to achieve the goals set forth by the organization.
• NICET Level II preferred but not required.
• Organized, self‑motivated, and the ability to work independently.
• Ability to travel within our geographical area without any restraints.
• Ability to work under pressure and time constraints of the business needs.
• Excellent skills using basic Microsoft functions to include but not limited to Word, Excel, Outlook, Project, etc.

Additional Information

Wayman provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, creed, gender, national origin, age, martial or veteran status, sexual orientation, or the presence of handicaps or disabilities.

All your information will be kept confidential according to EEO guidelines.