FIRE SPRINKLER SERVICE COORDINATOR

SmartRecruiters, Inc.; Wilmington (DE); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan with company match

Paid time off

Professional development opportunities

Job summary

Wayman Fire Protection is seeking a Service Coordinator to support field technicians and customers with service requests, contracts, billing, scheduling, and documentation. You will work closely with the Department Manager to ensure timely, accurate administrative tasks and strong customer communication.

This in-person role emphasizes organization, teamwork, and attention to detail, with opportunities for professional development in life-safety systems.

Qualifications

• 1–3 years in Life Safety industry preferred.
• 2–5 years in Customer Service preferred.
• 2–5 years in an administrative role supporting multiple people preferred.
• Strong organizational and time-management skills.
• Team-oriented with good collaboration abilities.
• High School diploma; bachelor’s degree in related field preferred.

Responsibilities

• Provide general administrative and clerical support.
• First point of contact for sprinkler service requests.
• Coordinate and organize departmental events.
• Respond to work requests from department staff in a timely manner.
• Maintain departmental materials and files.
• Maintain positive relationships with customers and team members.
• Provide support to Wayman employees and managers as needed.
• Adhere to company policies and regulations.
• Proficient with Microsoft Word, Excel, and Outlook.
• Knowledge of file management, transcription, and other administrative procedures.

Skills

Life Safety

Customer Service

Administrative Support

Education

High School Diploma

Bachelor's degree (preferred)

Tools

Spectrum Construction software

Service Trade field service software

Job description

Wayman Fire Protection has been a leader in fire protection and life safety solutions for over 50 years. Founded in 1974, we have dedicated ourselves to providing top-notch fire alarm systems, fire sprinkler systems, fire inspections, security systems, and comprehensive life-safety solutions to businesses and residential clients alike. Our commitment to excellence is evidenced by our investments in the latest technologies and training for our team, enabling us to meet stringent industry standards and exceed client expectations.

Job Description

The Service Coordinator is responsible for many administrative roles within Wayman Fire Protection. This position supports our technicians in the field as well as communicating with our customers in regard to services performed, contracts, billing, scheduling and maintaining documentation and all other work as assigned. This role works closely with the Department Manager and other team members to ensure related work is organized and adhering to all deadlines.

Essential Functions:

• Provide general administrative and clerical support.
• Is the first point of contact for Sprinkler service requests.
• Assist in coordinating and organizing departmental related special events.
• Respond to work requests from department staff in a timely and accurate manner.
• Assist in preparing and maintaining departmental materials, and departmental files.
• Maintain positive working relationships with internal and external customers.
• Provide support as needed to all Wayman employees and Managers as needed.
• Adhere to company policies and regulations.
• Exceptional verbal, written and listening skills.
• Detail oriented, focused, and self-starter.
• Ability to work effectively both independently and as part of a team.
• Proficient with computers for a variety of tasks
• Confident using Microsoft applications including Word, Excel, and Outlook
• Knowledge of file management, transcription, and other administrative procedures
• Ability to maintain successful relationships with customers and team members.
• Knowledge of Spectrum Constructionsoftware and/or Service Trade field service software is considered a plus.

Qualifications

QUALIFICATIONS

• Prior experience in Life Safety Industry (1-3 years), preferred but not required.
• Prior experience in Customer Service role (2-5 years) preferred.
• Prior experience in an administrative role supporting multiple people (2-5 years) preferred.
• Solid organizational skills, including multitasking and time-management.
• Strong collaboration and teamwork skills
• High School diploma, bachelor's degree in related experience preferred but not required.

Please note this job description is not designed to cover or contain a fully comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or with or without notice.

This is an in-person position - remote work is not offered.

Additional Information

• Competitive salary commensurate with experience.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off
• Opportunities for professional development and certification.

Wayman provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, creed, gender, national origin, age, martial or veteran status, sexual orientation, or the presence of handicaps or disabilities.

All your information will be kept confidential according to EEO guidelines.

This is an in-person position; remote working options are NOT offered.