Contract Administrator

SmartRecruiters, Inc.; Cranston Heights (DE); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement plan with company match

Paid time off

Professional development

Job summary

Wayman Fire Protection is seeking a Customer Contract Administrator to process billing, review quotes and contracts, and handle customer communications. The role collaborates with Sales and administration to ensure timely operations and high-quality service for internal and external customers.

The position requires multitasking, strong organizational skills, and the ability to work independently or in a team.

Qualifications

• Experience in life safety or related industry is a plus.
• Strong administrative and multitasking abilities.
• Excellent communication and teamwork skills.

Responsibilities

• Process billing and quotes from approved contracts and jobs.
• Review contracts and enter job details accurately.
• Field calls and emails from customers and provide timely responses.
• Support sales with reporting information and documentation.
• Assist with AR disputes, credits, and resolution with the department manager.
• Maintain attention to detail and quality in every task.

Skills

Customer service

Administrative support

Detail oriented

Team collaboration

Education

High school diploma or equivalent

Associate degree preferred

Job description

Wayman Fire Protection has been a leader in fire protection and life safety solutions for over 50 years. Founded in 1974, we have dedicated ourselves to providing top-notch fire alarm systems, fire sprinkler systems, fire inspections, security systems, and comprehensive life-safety solutions to businesses and residential clients alike. Our commitment to excellence is evidenced by our investments in the latest technologies and training for our team, enabling us to meet stringent industry standards and exceed client expectations.

Job Description

The Customer Contract Administrator can be responsible for many duties and tasks and understands how those roles function between all departments. The role will work closely with all other administration staff and Sales to review and develop approved quotes into Jobs, process billing and take an active role in resolving AR issues. This position can work independently and maintains that all departmental operations are completed on time, while delivering the highest quality of service is delivered to both internal and external customers.

Essential Functions:

• Billing / Invoicing functions for the Inspections Department
• Supports Sales and Customers with reporting information
• Review approved quotes for Job review and creation
• Review and enter Contracts
• Handles incoming calls from customers as well as e-mail correspondence
• Provide support as needed to all Wayman employees and Managers as needed.
• Applies all FM fees and uploads to all customer Service Portals
• Involved in AR disputes, credits and reviews with Dept Manager
• Exceptional verbal, written and listening skills
• Detail oriented, focused and a self-starter
• Ability to work effectively both independently and as part of a team
• Proficient with computers for a variety of tasks

Qualifications

• Prior experience in Life Safety Industry (1-3 years), preferred but not required.
• Prior experience in a Customer Service role (2-5 years)
• Prior experience in an administrative role supporting multiple people (2-5 years)
• Solid organizational skills, including multitasking and time-management
• Strong collaboration and teamwork skills

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or with or without notice.

Additional Information

• Competitive salary commensurate with experience.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off
• Opportunities for professional development and certification.

If you are a motivated individual with a passion for fire safety and security, we want to hear from you!

Wayman provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, creed, gender, national origin, age, martial or veteran status, sexual orientation, or the presence of handicaps or disabilities.

All your information will be kept confidential according to EEO guidelines.

This is an in-person position; remote working options are NOT offered.