Service Coordinator

Culinary Depot

Spring Valley (NV)

On-site

USD 38,000 - 52,000

Full time

14 days+

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Benefits offered by this job

Competitive Compensation

Comprehensive Health Coverage

Retirement Security

Paid Time Off

Career Advancement

Dynamic Work Environment

Job summary

A leading provider of commercial kitchen solutions is seeking a detail-oriented Service Coordinator in Spring Valley, NV. The role includes managing service scheduling, coordinating with manufacturers, and promptly resolving customer inquiries. Ideal candidates should have strong organizational skills and experience in customer service, ideally within foodservice. Join a dynamic work environment with competitive compensation and a comprehensive benefits package that supports your health and career growth.

Qualifications

Strong organizational and communication skills.
Experience in customer service or technical support, preferably in foodservice or equipment-related industries.
Proactive, detail-oriented, and able to manage multiple priorities.
Comfortable collaborating with vendors and internal teams.
Proactive approach to process improvement.

Responsibilities

Schedule and dispatch local technicians to ensure timely service delivery.
Communicate with manufacturers to secure warranty coverage.
Respond to customer inquiries via phone, email, and chat promptly and professionally.
Resolve customer complaints and equipment-related issues.
Monitor outstanding cases via dashboard and provide updates.
Collaborate with internal departments to resolve inquiries.
Identify trends in requests and report to management.
Work with fellow Service Coordinators to ensure seamless delivery.

Skills

Strong organizational and communication skills

Experience in customer service or technical support

Proactive and detail-oriented

Problem-solving mindset

Cross-functional

Problem solving

Job description

About the Role

Join Culinary Depot as a Service Coordinator and help deliver exceptional service and support to our customers. Culinary Depot is a leading provider of commercial kitchen equipment and solutions, dedicated to delivering quality and reliability.

Role Summary

We are looking for a detail‑oriented, customer‑focused Service Coordinator to manage service scheduling, coordinate with manufacturers, and resolve customer inquiries promptly. The role requires ensuring timely and efficient service for kitchen equipment needs and maintaining high levels of customer satisfaction.

Key Responsibilities

Schedule and dispatch local technicians to ensure timely service delivery.
Communicate with manufacturers to secure warranty coverage.
Respond to customer inquiries via phone, email, and chat promptly and professionally.
Resolve customer complaints and equipment‑related issues.
Monitor outstanding cases via dashboard and provide regular updates to customers.
Collaborate with internal departments to resolve customer inquiries.
Identify trends in customer requests, manufacturer responses, or equipment issues and report to management.
Work closely with fellow Service Coordinators to ensure seamless service delivery.

Ideal Candidate

Strong organizational and communication skills.
Experience in customer service or technical support, preferably in foodservice or equipment‑related industries.
Proactive, detail‑oriented, and able to manage multiple priorities.
Comfortable working with cross‑functional teams and external vendors.
Problem‑solving mindset with a focus on improving processes.

Why Join the Culinary Depot Team?

We value the hard work our employees put in to keep us as a leader in the commercial food service industry. As part of our team, you will enjoy a comprehensive benefits package designed to support your health, wealth, and professional growth:

Competitive Compensation: Highly competitive base salaries and hourly rates with regular performance‑based reviews.
Comprehensive Health Coverage: Access to premium Medical, Dental, and Vision insurance plans to keep you and your family healthy.
Retirement Security: A 401(k) retirement savings plan with a generous company matching contribution.
Paid Time Off: A structured PTO program plus paid annual holidays.
Career Advancement: Internal promotion opportunities with hands‑on training and mentorship within the foodservice equipment industry.
Dynamic Work Environment: Collaborative office and warehouse atmosphere with industry experts.

We encourage you to apply, even if you don’t meet every qualification. Your unique skills and experiences could be exactly what we’re looking for.

Seniority Level