Service Coordinator

Homes-For-Independent-Living; West Bend (WI); On-site; USD 43,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO after 60 days

401k with ESOP benefits

Referral bonus program

Tuition reimbursement

Loan payoff programs

Employee assistance programs

Job summary

Homes for Independent Living, a MyPath company, seeks a Service Coordinator to oversee ISP development, coordinate services, and supervise staff across multiple programs in our Wisconsin settings. The role requires strong communication, organizational skills, and the ability to travel between locations.

You will respond to emergencies, manage household operations, and handle HR/payroll duties while ensuring high-quality care for clients with diverse needs.

Qualifications

• High School Diploma or equivalent; Bachelor’s preferred.
• Valid Wisconsin driver's license with a minimum of 3 years of acceptable driving record.
• Personal vehicle with insurance.
• 3 years experience in long term care setting and 2 years supervisory experience.
• Excellent communication and organizational skills.

Responsibilities

• Develop and manage ISP for assigned clients across multiple programs.
• Ensure delivery of services outlined in ISP for client population.
• Respond to program emergencies including outside business hours.
• Ensure medical treatment supplies are available and staff are trained.
• Serve as primary contact for hospital staff regarding emergency treatments.
• Oversee household operations: maintenance, menu development, groceries, housekeeping, and activities.
• Perform HR and payroll tasks for direct reports: interviews, orientations, training, performance monitoring, coaching, corrective action.
• Manage client funds and valuables responsibly.

Skills

Communication

Organizational skills

Flexibility

Autonomy

Initiative

Travel readiness

Education

High School Diploma

Bachelor’s preferred

Job description

Majority Women Employee-Owned. Empowered by Everyone to Transform Lives.OverviewHomes for Independent Living, a MyPath company, provides an array of service models in a variety of residential settings. We support people through individualized service plans that range from high personal care needs to those who present complex behavioral challenges. HIL is looking for a Service Coordinator (SC) to join our team. A Service Coordinator (SC) ensures the delivery of outlined client services for multiple programs, supervises direct reports, oversees operation of assigned households, and serves as the primary contact between the guardian, client, and HIL.As a Service Coordinator, you will:Develop and manage individual service plans (ISP) for assigned clientsEnsure delivery of services outlined in ISP for client population across multiple programsRespond to program emergencies including those outside normal business hoursEnsure medical treatment supplies are available within programs and direct care staff are trained on administration and logging of required treatmentsServe as primary contact for hospital staff regarding emergency treatments and hospital staysOversee household operations including: maintenance reports, menu development, grocery shopping, housekeeping, vehicle maintenance, and activity planningPerform HR and payroll functions for direct reports including: interviews, orientations, training, performance monitoring and evaluation, coaching, and corrective actionManage client funds and valuables in a responsible mannerAdditional InformationBenefits:Salary of $50000/yearHealth, Dental, and Vision InsurancePTO after 60 days401k with ESOP benefitsReferral Bonus Program - $2,000 Bonus per positive referralTuition Reimbursement and Loan Pay-down ProgramsEmployee Assistance ProgramsQualifications:High School Diploma or equivalent, Bachelor’s preferredValid Wisconsin driver’s license with a minimum of 3 years of acceptable driving recordPersonal vehicle with insurance3 years experience in long term care setting and 2 years supervisory experienceExcellent communication and organizational skillsFlexibility, autonomy, responsiveness, and a high level of initiativeAbility to travel to different work locations, training sessions, and meetingsMyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support which promote the ability of those we serve to live as independently as possible in the community.MyPath is composed of a beautifully diverse spectrum of employees with different characteristics, abilities, and life experiences. We believe that equitable, diverse, and inclusive practices in our workspaces are integral to the existence of MyPath. We value our diverse spectrum of Owners, the individuals we serve and the communities we encounter.Our success as an organization is directly proportional to our ability to create belonging and genuinely engage our Owners and potential Owners. We ask for demographic information so that we can be intentional in supporting our Owners best. Although not required, we would appreciate you sharing to help our commitment of cultivating a diverse, equitable, inclusive, and belonging MyPath.Our CultureAt MyPath, we support an ownership culture throughout the organization. Our culture is based on our five beliefs and behaviors:PassionAccountabilityTeamworkOpennessContinuous Learning and InnovationAs an employee owner, you can expect transparency, respect and appreciation. You’ll impact the place you work and map a career within MyPath. With your passion and our breadth of services, your options are nearly limitless!MyPath is proudly Majority Women Employee-Owned, with women leading at every level from the frontline to the boardroom. Our strength comes from all of us. Every Owner, regardless of gender, plays a vital role in shaping our culture, driving our mission, and building a workplace where opportunity and ownership are shared by all.MyPath is an Equal Opportunity Employer (EOE) committed to fostering a diverse, equitable, and inclusive workplace. We embrace the unique characteristics, abilities, and life experiences of our employees and believe that equitable and inclusive practices are essential to our success. We value the diversity of our Owners, the individuals we serve, and the communities we engage with.