Service Coordinator

Serpa Packaging Solutions LLC; Visalia (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical and dental plans

Life insurance

Generous PTO

401(k) with company match

Job summary

Serpa Packaging Solutions is seeking an Aftermarket Service Coordinator to join our team in Visalia, CA. You will coordinate service requests, prepare quotations, schedule Field Service Technicians, and provide responsive support to customers and technicians.

Collaborate with Operations, Project Management, Engineering, and Parts to clearly define, quote, and schedule service work while maximizing technician utilization and delivering excellent customer experience.

Qualifications

• Experience coordinating service requests or similar scheduling work.
• Proficiency with Microsoft Outlook, Word and Excel.
• Strong communication and time-management skills.
• Ability to manage multiple priorities across departments.

Responsibilities

• Coordinate service requests and cases in Salesforce, maintain records and track progress.
• Provide same-day responses to customer inquiries and update statuses.
• Prepare quotations and follow up on approvals for installations and service plans.
• Schedule Field Service Technicians, coordinate travel, and ensure timely completion of work.

Skills

Communication

Organization

Time management

Prioritization

Cross-functional collaboration

Education

High school diploma

Tools

Salesforce

Job description

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist - whatever drives you. At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey. Do we have your attention? Keep reading.

Serpa Packaging Solutions is seeking an Aftermarket Service Coordinator to join our team! In this role you’ll coordinate service requests, prepare quotations, schedule Field Service Technicians, and provide responsive support to customers and technicians. Working closely with Operations, Project Management, Engineering, and Parts, the Service Coordinator ensures service work is clearly defined, quoted, and scheduled while maximizing technician utilization and delivering an excellent customer experience.

Great work culture, working environment, career growth opportunities!

Requirements

• Manage service requests and cases in Salesforce, maintaining accurate records and tracking issues through resolution.
• Provide same‑day responses to customer inquiries, communicating next steps and timely status updates.
• Prepare service quotations and follow up on approvals for installations, repairs, preventive maintenance, training, and annual service plans.
• Coordinate travel, balancing customer needs, project commitments, technician qualifications, and utilization.
• Generate and send customers scope‑of‑work documents when technician visits are scheduled, confirming planned activities and customer preparation requirements.
• Work alongside Field Service Manager, Operations and Project Management to ensure project‑related field service is identified, quoted, and scheduled.
• Support technicians in the field by coordinating parts requests, expediting orders, and securing engineering assistance.
• Proactively contact customers regarding preventive maintenance, annual service plans, renewals, and upcoming service needs.
• Participate in weekly customer wrap‑up meetings following service completion to review work performed and coordinate outstanding actions.
• Review travel documentation, support billing readiness, and maintain accurate service records.
• Escalate urgent issues and identify opportunities to improve service responsiveness, scheduling, and customer satisfaction.

Desired Requirements

• High school diploma or equivalent.
• Experience in service coordination, customer support, scheduling, or a related role; industrial equipment or field service experience preferred.
• Salesforce or comparable CRM experience preferred.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Strong communication, organization, and time‑management skills.
• Ability to manage competing priorities, maintain accurate records, and follow through on commitments.
• Ability to work independently and collaboratively across departments.
• Ability to work overtime if needed.

What’s in it for you?

• Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match.
• There is no waiting period for benefits – you are eligible on your first day of employment!

ProMach is an Equal Opportunity Employer.

Pro Mach uses E‑Verify to verify employment eligibility of all new hires to work in the United States.

Pro Mach is a drug‑free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.

ProMach may not be a brand you see on store or pharmacy shelves, but we are integral to your daily life, powering the processing and packaging machines behind consumer goods, food and nutrition, health, and everyday products. At ProMach, we are committed to responsibility, honesty, safety, and helping you grow. We seek individuals eager to shine—whether creative, strategic, technical, or persuasive—offering opportunities to shape your career in exciting directions. You’ll be challenged and rewarded, making an impact on our customers' performance while helping to build the future of packaging innovation. Our mission—to help customers protect their reputations and grow consumer trust—along with our core values, drives us to perform with passion, accountability, and proactive problem‑solving. We emphasize collaboration and innovation, where every employee and voice matters, ensuring consistency and excellence in everything we do. When you join our team, you're not just taking a job; you're becoming part of something that lasts.