Field Service Technician

Pro Mach, Inc.; Waukesha (WI); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical/dental benefits

Life insurance

Generous PTO

Retirement plan with company match

Job summary

ProMach’s TechniBlend division seeks a Field Service Technician to deliver world-class technical customer service at customer facilities. You will diagnose, repair, install and commission equipment, and collaborate with our technical service group to ensure reliability and safety.

You will travel up to 70% domestically, use Salesforce Field Service Lightning, and provide training and detailed service reports.

Qualifications

• Associate's degree, technical degree, or equivalent hands-on experience in engineering, automation, electronics, or related field.
• Experience with industrial equipment, controls, and PLCs (Allen-Bradley/Rockwell preferred).
• Strong mechanical and electrical troubleshooting skills.
• Customer-focused with strong communication and problem-solving abilities.
• Willingness to travel up to 70% domestically; after-hours/weekend work possible.
• Self-motivated, organized, able to work independently in the field.

Responsibilities

• Support TechniBlend equipment and systems at customer facilities.
• Diagnose and troubleshoot mechanical, electrical and control errors with equipment and determine and execute proper solutions.
• Remotely monitor the effectiveness and performance of equipment via remote access software and direct communication with customers.
• Conduct testing and commissioning of control systems, ensuring functionality, reliability, and safety.
• Perform modifications, upgrades, and routine maintenance to existing equipment to meet customer needs and requirements.
• Provide best‑in‑class service with customers and collaborate professionally fellow technical service and engineering personnel.
• Provide training to the customers on equipment operations and maintenance procedures.
• Produce timely, accurate and detailed service reports.
• Comprehend customer requirements and make appropriate recommendations and modifications as required.
• Manage field service appointments and customer troubleshooting requests through Salesforce–Field Service Lightning.
• Ability to manage travel and expenses through expense management software while following company policies.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Industrial equipment

PLCs

Schematics reading

Customer communication

Problem-solving

Travel 70%

Independent work

Food & beverage familiarity

Education

Associate's degree or technical degree

Hands-on engineering/automation experience

Tools

Salesforce Field Service Lightning

Expense management software

Job description

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist - whatever drives you. At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey. Do we have your attention? Keep reading.

TechniBlend is looking for a self-starter, ambitious Field Service Technician to deliver world-class technical customer service and support. This person will work directly within the Technical Service Group and manage multiple customers and projects. Service Technicians frequently correspond with customers; maintain oversight on equipment, service machinery, and travel to customer facilities. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Are you passionate about this work? Support TechniBlend (OEM) equipment and systems at customer production facilities. Diagnose and troubleshoot mechanical, electrical and controls technical errors with equipment and determine and execute proper solutions. Remotely monitor the effectiveness and performance of equipment via remote access software and direct communication with customers. Conduct testing and commissioning of control systems, ensuring functionality, reliability, and safety. Perform modifications, upgrades, and routine maintenance to existing equipment to meet customer needs and requirements. Provide best‑in‑class service with customers and collaborate professionally fellow technical service and engineering personnel. Provide training to the customers on equipment operations and maintenance procedures. Produce timely, accurate and detailed service reports. Comprehend customer requirements and make appropriate recommendations and modifications as required. Manage field service appointments and customer troubleshooting requests through Salesforce – Field Service Lightning. Ability to manage travel and expenses through expense management software while following company policies.

Key Responsibilities

• Support TechniBlend (OEM) equipment and systems at customer production facilities.
• Diagnose and troubleshoot mechanical, electrical and controls technical errors with equipment and determine and execute proper solutions.
• Remotely monitor the effectiveness and performance of equipment via remote access software and direct communication with customers.
• Conduct testing and commissioning of control systems, ensuring functionality, reliability, and safety.
• Perform modifications, upgrades, and routine maintenance to existing equipment to meet customer needs and requirements.
• Provide best‑in‑class service with customers and collaborate professionally fellow technical service and engineering personnel.
• Provide training to the customers on equipment operations and maintenance procedures.
• Produce timely, accurate and detailed service reports.
• Comprehend customer requirements and make appropriate recommendations and modifications as required.
• Manage field service appointments and customer troubleshooting requests through Salesforce–Field Service Lightning.
• Ability to manage travel and expenses through expense management software while following company policies.

Qualifications

• Strong mechanical and electrical troubleshooting skills.
• Experience with industrial equipment, controls, and PLCs (Allen‑Bradley/Rockwell preferred).
• Ability to read and interpret schematics, blueprints, and technical documentation.
• Customer‑focused with strong communication and problem‑solving skills.
• Willingness to travel up to 70% domestically and support occasional after‑hours/weekend work.
• Self‑motivated, organized, and capable of working independently in the field.
• Experience in food & beverage, brewing, packaging, or process manufacturing environments preferred.
• Associate's degree, technical degree, or equivalent hands‑on experience in engineering, automation, electronics, or a related field.

What’s in it for you?

There’s no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match.

And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!

#TEC #INTEC

Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities. We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast‑paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.

ProMach is an Equal Opportunity Employer.

Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States.

Pro Mach is a drug‑free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

ProMach may not be a brand you see on store or pharmacy shelves, but we are integral to your daily life, powering the processing and packaging machines behind consumer goods, food and nutrition, health, and everyday products.

At ProMach, we are committed to responsibility, honesty, safety, and helping you grow. We seek individuals eager to shine—whether creative, strategic, technical, or persuasive—offering opportunities to shape your career in exciting directions. You’ll be challenged and rewarded, making an impact on our customers’ performance while helping to build the future of packaging innovation.

Our mission—to help customers protect their reputations and grow consumer trust—along with our core values, drives us to perform with passion, accountability, and proactive problem‑solving. We emphasize collaboration and innovation, where every employee and voice matters, ensuring consistency and excellence in everything we do.

When you join our team, you’re not just taking a job; you’re becoming part of something that lasts.