Service Coordinator

Doggett Equipment Services Group; Monroe (LA); On-site; USD 40,000 - 60,000; Full time

Job summary

Doggett Equipment Services Group seeks a Field Service Coordinator to coordinate service support and technician development in Monroe, LA. You will manage work orders, verify accuracy, and ensure timely closures while maintaining DOT compliance and safety standards.

You will liaise with field staff, vendors and customers, enter notes, adjust labor times, and dispatch technicians as needed. Strong communication and MS Office skills are essential.

Qualifications

• High school diploma or equivalent.
• Strong communication skills, both verbal and written.
• Ability to diagnose basic service issues and reference procedures.
• Proficient in Microsoft Office suite (Excel, Word, Outlook, PowerPoint).
• Self-motivated with the ability to work with minimal supervision.
• Proven teamwork and customer-facing capabilities.

Responsibilities

• Coordinate service support and technician development.
• Receive and process completed work orders and ensure accuracy.
• Close work orders within five days of last activity.
• Enter detailed work order notes and adjust labor times as needed.
• Dispatch and schedule technicians and arrange repairs when required.
• Look up warranty coverage and reference it for technicians.
• Work with outside vendors and ensure PO invoices are provided.
• Maintain DOT compliance and environmental standards for service trucks.

Skills

Effective communication

Self-motivation

Customer relations

Diagnostic procedures

Time management

Team collaboration

Education

High school diploma

Tools

Excel

Word

Outlook

PowerPoint

Job description

Classification

Non-Exempt

Job Summary

Coordinate all functions related to service support and the development of all technicians. Support the overall objectives of the service department as a group.

Essential Functions

• Receive completed work orders from field technicians with job completion form
• Process work orders ensuring accuracy when the repairs are complete
• Ensure all work orders are closed within five days of last activity
• Enter all work order notes
• Adjust travel time as needed according to job/customer requirements
• Adjust labor repair time to marketing service time
• Dispatch and schedule technicians - when required
• Set up work orders when CSA's are not available or rental department request a repair - when required
• Communicate with technicians on jobs as needed for accurate job closings
• Look up warranty coverage for each machine and place in work order for technician to reference
• Work with outside vendors as needed and ensure invoices are provided for PO process
• Keep current on new systems, technology, and advancements in the industry
• Keep current on DOT regulations and requirements for service trucks as well as environmental compliance

Qualifications

• High school graduate preferred
• Technical knowledge and experience preferred
• Ability to communicate effectively verbally and in writing
• Intermediate user of Excel, Word and Outlook
• Advanced knowledge of PowerPoint or equivalent
• Must have a solid background in proper diagnostic procedures
• Must be self-motivated and a self-starter
• Ability to work well with internal and external customers
• Must be able to accomplish all requirements with minimal supervision

Typical Physical Activity

A major portion of every day will be spent outdoors walking, stooping and bending, climbing on and off machines. Occasional lifting up to 50 lbs. Proper PPE is required for all training.

Travel Requirements

Must be able to travel regularly with overnight stays

The Field Service Coordinator must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others. The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and/or skills required of personnel so classified.