Service Coordinator

Jobtailor; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Jobtailor is seeking a dedicated case manager to support individuals with developmental disabilities and their families. You will advocate, coordinate services, and maintain comprehensive documentation while collaborating with multidisciplinary teams in a community-based setting.

Responsibilities include managing caseloads, creating action plans, and ensuring timely utilization reviews and reimbursements. Strong communication and independence are essential.

Qualifications

• Bachelor’s degree or RN license is required.
• Must live in the service area and have reliable transportation.
• Driver’s license, car insurance, and internet access required.
• Ability to collaborate with professionals from multiple disciplines.
• Strong written and oral communication skills.

Responsibilities

• Help people with developmental disabilities identify and obtain services.
• Advocate for, monitor, and evaluate services with individuals and families.
• Manage a caseload of varying ages, disabilities, and case complexity.
• Establish trusting relationships through regular contact and planning.
• Identify needs and create action plans.
• Develop community relationships and support systems.
• Research resources, make referrals, and provide follow-up support.
• Prepare Utilization Review requests and service authorizations.
• Coordinate federal, state, county, and community programs.
• Monitor and assess quality, timeliness, and effectiveness of services.
• Conduct monitoring by phone, email, and in-person meetings monthly, quarterly, and annually.
• Follow reporting protocols, including mandated reporting for abuse and neglect.
• Complete written case-note documentation within three business days of TCM activity.
• Maintain a minimum of 120 TCM billable hours per month.
• Complete assigned training and participate in continuing education, conferences, and seminars.
• Carry out special assignments or duties.

Skills

Action Plan Development

Budget Management

Documentation Skills

Monitoring and Evaluation

Mandated Reporting

Relationship Building

Resourcefulness

Cultural Competence

Independent Work

Confidentiality

Education

Bachelor’s Degree

Registered Nurse License

Tools

Setworks

Kronos

Therap

Microsoft Office

Job description

• Help people with developmental disabilities and their families identify and obtain needed services and supports
• Advocate for, monitor, and evaluate services with individuals, families, or guardians
• Manage a caseload of varying ages, disabilities, and case complexity
• Establish trusting relationships through regular contact and planning
• Identify needs and create action plans
• Develop community relationships and support systems
• Research resources, develop new resources, make referrals, and provide follow-up support
• Prepare Utilization Review requests and service authorizations
• Coordinate federal, state, county, and community programs
• Monitor and assess the quality, timeliness, and effectiveness of services and supports
• Conduct monitoring by phone, email, and in-person meetings monthly, quarterly, and annually
• Follow reporting protocols, including mandated reporting for suspected abuse and neglect
• Complete written case-note documentation within three business days of TCM activity
• Maintain a minimum of 120 TCM billable hours per month
• Complete assigned training and participate in continuing education, conferences, and seminars
• Carry out special assignments or duties

Requirements

• Bachelor’s degree from an accredited college or university or Registered Nurse license
• Applicant must live in the service area
• Reliable transportation and an acceptable driving record
• Own vehicle for work-related transportation
• Ability to drive to individuals’ homes for face-to-face meetings
• Valid driver’s license
• Proof of personal, valid vehicle insurance
• Reliable internet for telecommuting employees
• Ability to work with professionals from multiple disciplines
• Effective oral and written communication
• Ability to utilize multiple computer formats
• Ability to work with economically and culturally diverse backgrounds
• Ability to meet specified timelines accurately and return calls and emails within one business day
• Ability to work independently and be resourceful
• Ability to apply mathematical skills to understand, review, create, and maintain budgets
• Ability to exercise discretion regarding confidential information
• Ability to advocate for individuals served
• Ability to facilitate and lead an ISP team
• Preferred experience working with individuals with intellectual and/or developmental disabilities in a community-based setting or related fields
• Preferred experience with case management and documentation applications such as Setworks, Kronos, and Therap
• Preferred multidisciplinary team experience assessing, developing, or implementing person-centered plans
• Preferred experience using Microsoft Office Suite

Core Competencies

Demonstrates expertise in case management, advocacy, and service coordination for individuals with developmental disabilities. Proficient in developing action plans, maintaining documentation, and collaborating with multidisciplinary teams to ensure quality support and resource access.

Highest-signal resume keywords

• Case Management
• Advocacy for Individuals with Disabilities
• Utilization Review Requests
• Effective Communication
• Community Resource Development

Hard Skills

• Action Plan Development
• Budget Management
• Documentation Skills
• Monitoring and Evaluation
• Mandated Reporting

Soft Skills

• Relationship Building
• Resourcefulness
• Cultural Competence
• Independent Work
• Discretion with Confidential Information

Certifications & Qualifications

• Bachelor’s Degree
• Registered Nurse License

Industry Keywords

• Developmental Disabilities
• Community-Based Services
• Person-Centered Plans
• Multidisciplinary Team Experience
• Service Authorization

Tools & Technologies

• Setworks
• Kronos
• Therap
• Microsoft Office Suite