Service Technician

Patterson Dental Supply, Inc.; Town of Texas (WI); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Medical benefits

401(k) match

PTO

Holiday pay

Volunteer time off

Educational assistance

Parental leave

LifeWorks program

Patterson Perks Program

Job summary

Patterson Companies, Inc. is seeking a motivated Service Technician to install and repair dental equipment at customer sites. You will work with mentors to learn installations, follow checklists, and apply safety and regulatory guidelines while delivering first-class service.

The role requires mechanical aptitude, a valid driver’s license, and strong communication skills. Expect travel to local customer locations and ongoing training opportunities with Patterson Technology Academy.

Qualifications

• High school diploma or equivalent.
• Mechanical aptitude required.
• Strong work ethic and ownership of goals/objectives.
• Focused on meeting and exceeding customer expectations.
• Thrives in a fast-paced environment.
• Requires basic computer skills and/or ability to use smartphone/tablet.
• Strong verbal and written communication skills.
• Valid driver’s license with a good driving record.

Responsibilities

• Install and/or repair dental equipment with general supervision or after training.
• Follow checklists and inspect all critical parts.
• Demonstrate knowledge of installation procedures and site protocol.
• Apply manufacturer and Patterson guidelines, OSHA, and related regulations.
• Perform other duties as assigned.
• Provide excellent customer service and build relationships through professional interactions.
• Communicate clearly with customers and explain technical information.

Skills

Mechanical aptitude

Strong work ethic

Customer focus

Communication skills

Valid driver’s license

Education

High school diploma or equivalent

Trade school training (carpentry/plumbing/heating/electricity/electronics)

Job description

Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization. We Are Patterson! Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets. We are seeking a motivated individual with a strong mechanical aptitude to join our Dental Service team. This is an opportunity to work alongside the best in the dental industry to provide a first-class customer service while learning how to install and repair a variety of dental equipment including computer-related items. As employees develop their basic install and basic repair skills, they have growth opportunities with Patterson! Join a company that is Passionate, Focused, Always Advancing, and People-First.

Essential Functions

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

Install and/or Repair Dental Equipment

The core responsibility for a Service Technician is to observe, listen, learn and apply training. Training is supplied by Service Technician mentors and online training courses through Patterson Technology Academy.

• Safely remove, modify, repair, and install various dental equipment under general supervision with the ability to work independently after training.
• Follow checklists, ensuring all critical parts are examined.
• Demonstrate knowledge on the installation procedures and jobsite protocol.
• Apply specific manufacturer and Patterson guidelines, OSHA and other applicable laws and regulations related to asepsis.
• Perform other duties as assigned.

Customer Service

Supports customer needs through responding in a timely and professional manner. Demonstrates passion and a people-first approach by treating customers in a respectful and considerate manner. Builds and maintains customer relationships through follow-up and courteous and approachable interactions.

Communication

Understands and conveys information to our customers. Listens attentively and asks questions when necessary. Uses general terminology to explain technical aspects of using technology to a non-technical audience.

Additional functions

In addition to the essential functions listed above, the incumbent may perform the following additional functions.

• Work Ethic: Commitment and desire to work with a sense of urgency and persistence in overcoming obstacles while following Patterson’s business conduct and code of ethics and responsibilities.
• Problem Solving Skills: Anticipates problems and customer needs and goes beyond training to find answers.
• Interpersonal Skills: Establishes and maintains productive, mutually beneficial relationships with customers, vendors and colleagues. Responds to difficult situations and demanding people and delivers negative information in a way that enhances relationships.
• Inventory Management: Determines parts, supplies or tools needed to complete service requests. Manages vehicle inventory and restocks as necessary.
• Personal/Vehicle Safety: Safety is a primary focus for the Patterson Dental service department. Each employee must maintain a quality driving record and represent Patterson Dental while driving a company vehicle. Proper vehicle maintenance should be scheduled regularly to ensure we maintain a safe fleet on the road.

Job Qualifications

Required Qualifications

• High school diploma or equivalent
• Mechanical aptitude required
• Possesses strong work ethic and takes ownership of both company and customers goals/objectives
• Focused on understanding, meeting, and exceeding customer expectations
• Ability to thrive in a fast-paced environment
• Requires basic computer skills and/or ability to use smart phone/tablet
• Strong verbal and written communication skills
• Valid driver’s license along with good driving record

Preferred Qualifications

• Trade school training in carpentry/plumbing/heating/electricity/electronics is highly desirable but not required
• Excellent organization and problem-solving skills
• Knowledge of Microsoft Outlook, Excel and Teams is helpful

Physical Demands

• Must be able to remain in a stationary or driving position up to 100% per day.
• Must be able to lift boxes and dental supplies up to 1-25 pounds up to 75% per day.
• Must position oneself to install/maintain dental equipment, including under equipment or cabinets up to 50% per day.
• Must be able to reach at shoulder level and reach at waist level up to 25% per day.
• Must be able to move or lift dental equipment and supplies weighing up 26-49 pounds up to 10% per day.
• Must be able to move dental equipment weighing up to 50 pounds into place less than 5% per day.
• Must be able to climb steps and/or ladders less than 5% per day.

Environmental Factors

This position requires traveling to customer locations and providing services and support to customers.

Travel and On-call

100% travel to customer sites in a local geographic area Occasionally out of town for overnight and/or after-hours

What's In It For You

• Full Medical, Dental, and Vision benefits and an integrated Wellness Program
• 401(k) Match Retirement Savings Plan
• Paid Time Off (PTO)
• Holiday Pay & Floating Holidays
• Volunteer Time Off (VTO)
• Educational Assistance Program
• Full Paid Parental and Adoption Leave
• LifeWorks (Employee Assistance Program)
• Patterson Perks Program

The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills.

$20.91 - $27.16

EEO Statement

Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

At Patterson Companies, we live our values everyday. With more than 8,000 employees worldwide, we're responsible for providing dentists, veterinarians, animal producers, and farmers with the support they need to keep us and our animals healthy.