Service Coordinator

Manatal; Tucson (AZ); On-site; USD 27,552 - 38,572; Part time

Benefits offered by this job

Weekly pay

Medical benefits on day 1

Job summary

Manatal in Tucson, AZ seeks a Service Coordinator for a temporary, onsite role. You will manage service scheduling, communications with customers, and support for installation teams to ensure timely completion of service agreements and projects.

You will handle orders, timesheets, and invoicing while collaborating with material and collections teams to optimize cash flow. Weekly pay and day-1 medical benefits are provided where applicable.

Qualifications

• High school diploma required.
• Experience with Microsoft Office Suite.
• Strong verbal and written communication skills.
• Empathetic approach to customer concerns and issue resolution.

Responsibilities

• Manage scheduling of service specialists for all agreements.
• Oversee day-to-day scheduling for emergency and time & material projects.
• Enter service work orders and employee timesheets.
• Process spare part orders and ensure accuracy.
• Coordinate materials and expedite replacements.
• Address customer satisfaction concerns with internal teams.
• Invoice for spare parts and T&M on a set schedule.
• Coordinate with collections for timely payments.
• Collaborate with subcontractors and installation teams for timely work.
• Support internal teams in resolving building operating issues.

Skills

Verbal communication

Written communication

Customer empathy

Problem solving

Scheduling & coordination

Education

High school diploma

Tools

Microsoft Office Suite

Job description

We are seeking a service coordinator to support our building automation service team on a temporary basis. This role is based in Tucson, AZ, and is responsible for managing service calls, scheduling technicians, and ensuring the timely completion of service agreements and projects.

Job Duties & Responsibilities

• Manage the scheduling of specialists for all service agreements.
• Oversee day-to-day scheduling for emergency and time & material (T&M) projects.
• Receive, verify for accuracy, and enter service work orders and employee timesheets.
• Process and execute orders received for spare parts, ensuring accuracy.
• Coordinate with the material coordinator to maintain accurate employee truck stock levels and expedite material replacements efficiently.
• Address customer satisfaction concerns, working with internal teams to maximize service quality.
• Invoice for spare parts daily and T&M work on a weekly basis.
• Collaborate with the collections department to ensure timely payments for T&M, service agreements, and service construction.
• Work with the material coordinator to optimize material order timing, maximizing cash flow and efficiency.
• Coordinate with subcontractors and internal installation teams to ensure cost-effective and timely installations.
• Provide support to internal teams and other contractors to resolve building operating issues beyond the controls or special systems operation.
• Communicate with internal employees to ensure accurate labor tracking and productivity goals are met.
• Assist in estimating, designing, installing, starting up, commissioning, and training for building systems as needed.
• Engage with external organizations, such as consulting engineers, building owners, and contractors, to facilitate accurate and timely engineering.
• Support ongoing service engineering and provide technical assistance for existing building systems.
• Maintain and update the service management system to maximize productivity.
• Perform other duties as assigned.

Skills & Qualifications

• Minimum of a high school diploma.
• Experience and expertise including but not limited to:
  • Understanding of basic computer systems, including Microsoft Office Suite.
  • Ability to troubleshoot and resolve basic computer issues.
  • Strong verbal and written communication skills.
  • Ability to empathize with customer concerns and effectively resolve issues to ensure satisfaction.
• Location: Tuscon, AZ (onsite role)
• Schedule: Monday Friday, standard business hours
• Pay Range: $20 - $28 per hour, based on experience and qualifications
• Weekly pay.
• Medical benefits on day 1.